Dalia Elamin
Richardson,Texas,USA
Summary
2 years of experience Business process analyst . highly analytical team playerwith a background in identifying business needs and determining solutions to business problems. Strong skills in requirment analysis, project management, and strategic planning, coupled with ability to communicate effectively with stakeholders at all levels. Proven track record of improving operational efficiency and driving growth by successfully implementing innovative strategies and process improvements.
Overview
1
1
Certification
Work History
Business Analyst
Prince Sultan Military Hospital
Riyadh, KSA
01.2024 - 06.2024
- Identified gaps between current state and desired future state operations.
- Edited BRD, created process flow charts, use case diagrams, and user stories.
- Documented system requirements and design solutions.
- Evaluated business processes for improvement opportunities through automation or streamlining.
- assisted in sprint planning, retrospective, and review meetings.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Collaborated with stakeholders across departments to define requirements for new projects.
Education
Bachelor of Science - Computer Engineering
Sharjah University
United Arab Emirates05-2004
Skills
- Business process improvement
- Requirements gathering
- Process flow design
- Test plan creation
- Documentation preparation
- Stakeholder collaboration
- User story development
- Effective communication
- Problem solving
- Detail orientation
- Analytical thinking
- Creative brainstorming
- Software development life cycle
- Task prioritization
- IIBA methodologies
- Business process modeling
- Jira
- Confluence
- Visio io
Certification
- IIBA ECBA
- Augest 2024
Projects and achievements
- Achievements and projects- worked on a project to enhance help desk service office operations, resulting in a 47% increase in response rate, over all performance increased by 26% and we got increase in productivity of the office by 32%-Worked on a project to improve the organization's website and mobile application, we successfully fixed 13 bugs, add appointment booking service, and more three service to help the web/app user to view their lab results ,radiology reports and prescription history
Timeline
Business Analyst
Prince Sultan Military Hospital
01.2024 - 06.2024
Bachelor of Science - Computer Engineering
Sharjah University
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