Dana Abdulhadi
Sr. Manger relationship management
Riyadh
Summary
Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Sr. Manager - Relationship Management
Tawuniya Insurance Company
Jeddah , Saudi Arabia
2023.02 - 2023.08
- Consistently met or exceeded annual performance targets set : target for 2 Managers and 30 team members 80% retention .
- Handling portfolio 281M total GWP = 2000 Clients.
Manager - New SME Telesales
Tawuniya Insurance Company
Jeddah , Saudi Arabia
2022.09 - 2023.02
- Developed strong company culture focused on employee engagement and continuous learning .
- Setting team objective for 15 Employee.
- Overachieving target 138% = 48M yearly.
Telesales Group Leader - SME
Tawuniya Insurance Company
Jeddah , Saudi Arabia
2021.02 - 2022.09
- Mentoring 7 team members to enhance their skillsets, resulting in higher-quality work.
- Overachieving target with 126% = 38M yearly.
Customer Care Coordinator
Saudi Ground Services
2018.03 - 2021.02
- Handling over 1000 complaint monthly, Reaching satisfaction rate of 75%.
- Developed strong relationships with clients by consistently providing exceptional service and support.
Insurance Consultant
AlAfaq Insurance And Reinsurance Broker
2017.06 - 2018.03
- Achieving 1.3M revenue.
- Established lasting relationships with key industry partners and service providers to better serve client needs.
Insurance Consultant
Concord Broker
2017.01 - 2017.06
Sr. Officer Relationship SME
Bupa Arabia
2015.06 - 2017.01
- Handling15M portfolio and closing retention of 80%.
- Obtained an appreciation certificate for being #6 achiever in 2016.
Sales and Marketing Specialist
Luxury Service Company
2013.06 - 2015.06
- Developed persuasive sales pitches tailored to individual client needs.
- Analyzed competitor products and pricing strategies, helping the company maintain a competitive edge in the market.
Television Anchor
Alana TV
2009.12 - 2013.07
- Total number of episode 30 .
- Co writing questions and scripts .
Education
Bachelor in Mass Communication - Major TV And Radio, Minor PR And Advertising
Ahram Canadian University
Cairo, Egypt 2001.04 -
Skills
Relationship Management
undefinedTimeline
Sr. Manager - Relationship Management
Tawuniya Insurance Company
2023.02 - 2023.08
Manager - New SME Telesales
Tawuniya Insurance Company
2022.09 - 2023.02
Telesales Group Leader - SME
Tawuniya Insurance Company
2021.02 - 2022.09
Customer Care Coordinator
Saudi Ground Services
2018.03 - 2021.02
Insurance Consultant
AlAfaq Insurance And Reinsurance Broker
2017.06 - 2018.03
Insurance Consultant
Concord Broker
2017.01 - 2017.06
Sr. Officer Relationship SME
Bupa Arabia
2015.06 - 2017.01
Sales and Marketing Specialist
Luxury Service Company
2013.06 - 2015.06
Television Anchor
Alana TV
2009.12 - 2013.07
Bachelor in Mass Communication - Major TV And Radio, Minor PR And Advertising
Ahram Canadian University
2001.04 -
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