Dana Abdulhadi
Sr. Manger relationship management
Riyadh
Summary
Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Sr. Manager - Relationship Management
Tawuniya Insurance Company
Jeddah, Saudi Arabia
02.2023 - 08.2023
- Consistently met or exceeded annual performance targets set : target for 2 Managers and 30 team members 80% retention .
- Handling portfolio 281M total GWP = 2000 Clients.
Manager - New SME Telesales
Tawuniya Insurance Company
Jeddah, Saudi Arabia
09.2022 - 02.2023
- Developed strong company culture focused on employee engagement and continuous learning .
- Setting team objective for 15 Employee.
- Overachieving target 138% = 48M yearly.
Telesales Group Leader - SME
Tawuniya Insurance Company
Jeddah, Saudi Arabia
02.2021 - 09.2022
- Mentoring 7 team members to enhance their skillsets, resulting in higher-quality work.
- Overachieving target with 126% = 38M yearly.
Customer Care Coordinator
Saudi Ground Services
Jeddah, Saudi Arabia
03.2018 - 02.2021
- Handling over 1000 complaint monthly, Reaching satisfaction rate of 75%.
- Developed strong relationships with clients by consistently providing exceptional service and support.
Insurance Consultant
AlAfaq Insurance And Reinsurance Broker
Jeddah, Saudi Arabia
06.2017 - 03.2018
- Achieving 1.3M revenue.
- Established lasting relationships with key industry partners and service providers to better serve client needs.
Insurance Consultant
Concord Broker
Jeddah, Saudi Arabia
01.2017 - 06.2017
Sr. Officer Relationship SME
Bupa Arabia
Jeddah, Saudi Arabia
06.2015 - 01.2017
- Handling15M portfolio and closing retention of 80%.
- Obtained an appreciation certificate for being #6 achiever in 2016.
Sales and Marketing Specialist
Luxury Service Company
Jeddah, Saudi Arabia
06.2013 - 06.2015
- Developed persuasive sales pitches tailored to individual client needs.
- Analyzed competitor products and pricing strategies, helping the company maintain a competitive edge in the market.
Television Anchor
Alana TV
Jeddah, Saudi Arabia
12.2009 - 07.2013
- Total number of episode 30 .
- Co writing questions and scripts .
Education
Bachelor in Mass Communication - Major TV And Radio, Minor PR And Advertising
Ahram Canadian University
Cairo, Egypt 04.2001 -
Skills
Relationship Management
Managing portfolio
Training and Development
Customer Acquisition
Public and Media Relations
Script Writing
Managing portfolio
Timeline
Sr. Manager - Relationship Management
Tawuniya Insurance Company
02.2023 - 08.2023
Manager - New SME Telesales
Tawuniya Insurance Company
09.2022 - 02.2023
Telesales Group Leader - SME
Tawuniya Insurance Company
02.2021 - 09.2022
Customer Care Coordinator
Saudi Ground Services
03.2018 - 02.2021
Insurance Consultant
AlAfaq Insurance And Reinsurance Broker
06.2017 - 03.2018
Insurance Consultant
Concord Broker
01.2017 - 06.2017
Sr. Officer Relationship SME
Bupa Arabia
06.2015 - 01.2017
Sales and Marketing Specialist
Luxury Service Company
06.2013 - 06.2015
Television Anchor
Alana TV
12.2009 - 07.2013
Bachelor in Mass Communication - Major TV And Radio, Minor PR And Advertising
Ahram Canadian University
04.2001 -