Dana Kim

IT administor

Otherhome Pty Ltd

07.2024 - Current

Company Overview: Property Management Agency.
Served as the technical lead in migrating the company’s email system from a failing domain-based mail server to Google Workspace. Diagnosed MX/DNS misconfigurations, and resolved legacy routing issues to restore stable email service.
Investigated and resolved internal network latency by analyzing server logs and packet traffic. Identified DHCP conflicts, and collaborated with relevant departments to redesign IP allocation, significantly improving connectivity reliability.
Provisioned and managed user accounts via Azure Active Directory and automated onboarding workflows, reducing account setup time from 2 hours to under 20 minutes.
Maintained strict compliance with data protection standards, implemented access controls based on least-privilege principles, and documented internal policies for audit purposes.
Delivered IT support for internal teams and residents, resolving common hardware, software, and connectivity issues. Explained technical problems in user-friendly terms, increasing trust, and reducing recurring issues.
Identified and resolved app-side communication failures in the internal group chat system. Redesigned the support ticket submission interface, reducing ticket handling time by 40%.
Created internal knowledge base documentation and weekly technical summaries, promoting transparency across departments, and enabling continuous service improvement.

Similar Profiles

Mekondjo JohannesMekondjo Johannes

Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)