Dana Zain
Jeddah,KSA
Summary
Motivated Senior Administration Executive with knack for streamlining processes and enhancing office efficiency. I always strive for excellence. I believe in the power of a collaboration, and i love to build meaningful relationships. Dynamic professional with expertise in training and development, sales strategies, and crisis management. Proficient in Microsoft Office and skilled in stock replenishment. Demonstrates strong leadership skills with a focus on achieving organisational goals.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Administration
NEOM Sindalah Pre-Opening
Neom, KSA
06.2024 - 02.2025
- Support the operational manager in overseeing daily tasks across 5 departments to ensure day to day
- Serve as the point of contact for guests inquiries and concerns, ensuring a high level of comfort and satisfaction
- Contribute to managing expenses and handling petty cash efficiently
- Ensure adherence to health, safety, and legal standards, maintaining regulatory compliance
- Managing ER, supporting recruitment, and onboarding processes, maintaining employee records
Business Specialist
Redweaves Hotel
Jeddah, KSA
01.2024 - 06.2024
- Support the operational manager in overseeing daily tasks across 5 departments to ensure day to day
- Support in organizing staff tasks, ensuring shift coverage, and supporting staff supervision
- Serve as the point of contact for guests inquiries and concerns, ensuring a high level of comfort and satisfaction
- Contribute to managing expenses and handling petty cash efficiently
- Managing ER, supporting recruitment, and onboarding processes, maintaining employee records
- Manage, organise and maintain documents, track their access, coordinate reviews and approvals, archive outdated files
Operacion Specialist
Cashin Company
Jeddah, KSA
12.2023 - 12.2023
- Operate and maintain credit card payment systems and machines, provide technical support and troubleshooting, and ensure security compliance and documentation
- Involves troubleshooting issues, providing user training, and gathering customer feedback
Operation Manager
Estée Lauder Company
Jeddah, KSA
12.2020 - 11.2022
- Lead, motivate, and coach a team of beauty consultants to consistently exceed sales targets
- Manage scheduling to ensure optimal coverage, while fostering a positive, collaborative work environment that promotes individual growth and high performance
- Analyze sales, expense, and inventory reports to identify trends and drive improvement
- Implement and enforce company policies and industry regulations to ensure compliance and reduce risks
- Manage budgets and resources effectively to enhance operational efficiency and profitability
Asist Store Manager
Alhokair company
Jeddah, KSA
10.2019 - 09.2020
- Engage with clients to understand their preferences and requirements, ensuring a tailored and positive experience
- Provide expert advice, address inquiries, and ensure satisfaction with services provided
- Managed to open a new store from scratch successfully, starting from obtaining the required approvals to managing the grand opening
- Deliver professional services based on client needs, demonstrating techniques and utilizing recommended approaches to achieve client satisfaction
- Effectively promote and sell products or services to meet sales goals, suggesting additional options that enhance the client's overall experience
Sales coordinator
Rubaiyat Modern Luxury Co
Jeddah, KSA
11.2018 - 05.2019
- Supporting the sales team with administrative tasks
- Managing schedules, appointments, and customer communications
- Preparing sales reports and tracking performance metrics
- Coordinating with other departments for smooth order processing
- Handing customer inquiries and resolving issues
Education
Bachelor of Law -
King Abdulaziz University
Jeddah, KSA 01.2016 - 12.2020
English course - B1
Bright School of English
London, UK 06.2019 - 10.2019
Skills
- Management
- Problem solving
- Communication
- Leadership
- KPI Reporting
- Operations
- Risk Management
- Microsoft Office
- SAP system operation
Certification
- Basics of Front office, Ministry of Tourism of Saudi Arabia, 10/01/22
- Finance & Accounting, HTMi Saudi Arabia, 09/01/22
- Reservation Procedures, HTMi Saudi Arabia, 09/01/22
- Public Relations/Customer Relations, HTMi Saudi Arabia, 09/01/22
- Artificial Intelligence in hospitality: Challenges and Opportunities, 12/01/23
- Hotel brand management creating and sustaining successful hospitality brands, 11/01/23
- Risk management: strategies for effective decision-making, 11/01/23
Languages
Arabic
Native
English
Upper intermediate
Turkish
Upper intermediate
Accomplishments
• Basics of Front office – Ministry of Tourism of Saudi Arabia| Oct 2022
• Finance & Accounting – HTMi Saudi Arabia| Sep 2022
• Reservation Procedures – HTMi Saudi Arabia| Sep 2022
• Public Relations/Customer Relations – HTMi Saudi Arabia| Sep 2022
• Artificial Intelligence in hospitality : Challenges and Opportunities| Des 2023
• Hotel brand management creating and sustaining successful hospitality brands | Nov 2023
• Risk management : strategies for effective decisions – making | Nov 2023
Timeline
Senior Administration
NEOM Sindalah Pre-Opening
06.2024 - 02.2025
Business Specialist
Redweaves Hotel
01.2024 - 06.2024
Operacion Specialist
Cashin Company
12.2023 - 12.2023
Operation Manager
Estée Lauder Company
12.2020 - 11.2022
Asist Store Manager
Alhokair company
10.2019 - 09.2020
English course - B1
Bright School of English
06.2019 - 10.2019
Sales coordinator
Rubaiyat Modern Luxury Co
11.2018 - 05.2019
Bachelor of Law -
King Abdulaziz University
01.2016 - 12.2020
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