DANAH ALZAMAN
Dhahran
Summary
Experienced CRM professional with a background in managing customer relationships and improving business operations. Strengths include effective communication, data analysis, and strategic planning skills to enhance customer satisfaction and loyalty. Demonstrated success in implementing CRM strategies leading to significant improvements in customer experience and business growth.
Overview
12
12
years of professional experience
Work History
Salesforce CRM & Sales Operations
Al Juffali Company – Mercedes Commercial Vehicles
09.2021 - Current
- Design and deliver weekly, monthly, and quarterly sales performance reports to support leadership in strategic planning.
- Develop visually engaging Salesforce dashboards that reveal hidden sales trends and forecast client behaviors.
- Monitor daily KPIs, identifying performance gaps, and translating data into actionable insights for the sales team.
- Maintain and optimize CRM data integrity across accounts, leads, and opportunities, to ensure reporting accuracy.
- Reimagine lead tracking workflows to improve conversion visibility and pipeline flow.
- Collaborate with cross-functional teams to implement user-friendly Salesforce enhancements that drive adoption.
- Craft modular, client-specific commercial offers that balance creativity and precision.
- Present data stories to management, transforming complex analytics into intuitive, goal-driven narratives.
Guest Relations Agent
Kempinski Al Othman Hotel
08.2017 - 08.2018
- Delivered personalized guest experiences, and implemented a system for tracking VIP preferences.
- Resolved guest issues through empathy-driven communication and calm problem-solving under pressure.
- Contributed to service design improvements that enhanced lobby flow and check-in procedures.
Sales Associate
Diesel Clothing Store, Dubai
Dubai
08.2016 - 12.2016
- Managed transactions and stock while delivering consultative customer service, aligned with brand standards.
- Proposed merchandising ideas that were adopted by the store's regional visual team.
- Contributed to internal trend reporting to support team alignment with seasonal demand.
Design & Communications Intern
Amber Feroz Fashion House, Dubai
Dubai
08.2015 - 01.2016
- Contributed concept ideas that helped shape a seasonal campaign.
- Created digital visuals for social media, increasing engagement, and brand consistency.
- Assisted in organizing boutique trunk shows and client-facing events.
Assistant Design Director
Gladeshia Clothing Company
01.2014 - 05.2015
- Led a creative team through the development of three seasonal collections, balancing aesthetics, and production schedules.
- Coordinated sourcing, sampling, and material management to support timely launches.
- Supported internal reporting and strategy development for collection planning.
- Oversaw fabric selection, ensuring quality and sustainability standards were met.
- Directed product development processes from concept to final production.
Event Coordinator (Freelancing)
Fashion Forward Event, Dubai
Dubai
01.2015 - 02.2015
- Managed guest flow, vendor setup, and logistics for a high-profile regional fashion event.
- Developed staffing plans and check-in processes that enhanced the guest experience.
- Supported creative direction and layout implementation on-site.
Education
Bachelor of Science - Psychology
University of Essex
Essex, United Kingdom 09-2022
Bachelor's Degree - Fashion Design and Textiles
University of Sharjah
United Arab Emirates05.2016
Skills
- Salesforce CRM and data management
- Creative data storytelling and visual reporting
- Predictive dashboard design
- Workflow optimization
- Client experience innovation
- Cross-functional communication
- Operational coordination
- Salesforce CRM
Awards
2nd Place Winner – Runway Dubai Contest, Semi-finalist – Project Runway MBC (TV Production)
Accomplishments
2nd place winner – Runway Dubai contest
Languages
Arabic
Native
Native
English
Proficient (C2)
C2
Timeline
Salesforce CRM & Sales Operations
Al Juffali Company – Mercedes Commercial Vehicles
09.2021 - Current
Guest Relations Agent
Kempinski Al Othman Hotel
08.2017 - 08.2018
Sales Associate
Diesel Clothing Store, Dubai
08.2016 - 12.2016
Design & Communications Intern
Amber Feroz Fashion House, Dubai
08.2015 - 01.2016
Event Coordinator (Freelancing)
Fashion Forward Event, Dubai
01.2015 - 02.2015
Assistant Design Director
Gladeshia Clothing Company
01.2014 - 05.2015
Bachelor of Science - Psychology
University of Essex
Bachelor's Degree - Fashion Design and Textiles
University of Sharjah
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