Distinguished Systems Analysis and Development Specialist with extensive expertise in systems, information management, cybersecurity, and a strong foundation in soft skills that ensure the efficient completion of assigned tasks.
Dedicated to serving as an added value to teams by fostering collaboration to
achieve strategic goals and drive improvements to the highest quality standards.
•Improved systems by adding 5+ new features and upgrading 3 infrastructure
components, boosting overall performance and scalability.
•Collaborated with upper management to drive strategy and successfully
implemented 4 key processes that enhanced operational efficiency.
•Assessed business requirements to deliver 10+ focused solutions tailored to
organizational needs.
•Re-engineered 2 existing computer systems, enhancing ease of use and
improving system security by 30%.
•Strengthened project management capabilities by defining and presenting 8 system solutions and timelines addressing business needs and technical
challenges.
•Supported team needs by conducting 15+ research tasks and providing
solutions for 10 technical challenges, enhancing overall team efficiency.
•Resolved 20+ printer and networked copier outages, ensuring minimal
downtime and improved workflow.
•Shadowed personnel across 5 departments to learn and apply effective methods
for addressing 30+ customer issues and troubleshooting technical problems.
•Installed 50+ application software packages, 10 virus protection programs, and
20 device drivers, ensuring systems remained updated and secure.
Experience
Professional certifications