Danika Valerio
Riyadh,Saudi Arabia
Summary
Head Waitress with expertise in managing high-volume dining environments. Proven ability to lead teams, optimize service workflows, and improve customer satisfaction. Extensive experience in staff training and compliance with health and safety standards. Committed to delivering exceptional guest experiences with a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Waitress
Alfanar
Riyadh, Saudi Arabia
04.2024 - Current
- Monitored guest satisfaction through personal interactions, ensuring enjoyable dining experiences.
- Coordinated table arrangements for large parties, maximizing seating capacity during peak times.
- Facilitated staff meetings to enhance performance and recognize exceptional contributions.
- Resolved customer complaints promptly, fostering repeat business and loyalty.
- Trained new waitstaff to uphold service excellence across the team.
- Collaborated with management on strategies that improved overall guest experience and garnered positive reviews.
- Maintained high cleanliness and hygiene standards in dining areas.
- Ensured smooth communication between kitchen and front-of-house staff to enhance service efficiency.
Waitress
Sky Deck
Pangasinan, Philippines
03.2022 - 02.2024
- Resolved customer complaints with empathy, ensuring positive dining experiences.
- Managed multiple tables efficiently during peak hours to maintain seamless service.
- Documented customer orders, calculated bills, and processed payments accurately.
- Greeted and seated guests promptly to establish high-quality service.
- Assisted colleagues during busy periods, promoting a cooperative team atmosphere.
- Maintained cleanliness and sanitation in food processing areas to meet health regulations.
- Set tables with clean cutlery, crockery, and glassware throughout sittings.
- Processed cash, credit card, and contactless payments with accuracy.
Waitress Assistant
Sky Deck
Pangasinan, Philippines
03.2021 - 02.2022
- Maintained dining area cleanliness by clearing and resetting tables efficiently for new guests.
- Upheld restaurant standards by clearing and resetting tables with clean service ware.
- Ensured prompt delivery of food and beverages while maintaining high quality.
- Fostered a welcoming atmosphere through friendly interactions with guests.
Education
Bachelor of Business Administration - Science
Pangasinan State University
Pangasinan2015
high School Diploma - General
Urbiztondo National High School
Urbiztondo, Pangasinan2012
Primary - General
Duplac Elementary School
Urbiztondo, Pangasinan2008
Skills
- Hygiene and cleanliness protocols
- Order processing efficiency
- People management
- Resilience
- Event coordination
- Cash handling
- Fine dining service
- Table service
- Incident management
- Staff mentoring
- Food hygiene practices
- Waitstaff leadership
- Service excellence
- Complaint resolution
- Fluent communication
- Restaurant equipment operation
- Focus under pressure
- Table setting expertise
- Staff scheduling
- Silver service skills
- Patience with customers
Languages
English
Advanced
C1
Tagalog
Proficient
C2
Certification
- Will Provide If Request
Hobbies and interests
- Outing
- Adventure
- Cooking
References
- Available on Request
Timeline
Head Waitress
Alfanar
04.2024 - Current
Waitress
Sky Deck
03.2022 - 02.2024
Waitress Assistant
Sky Deck
03.2021 - 02.2022
Bachelor of Business Administration - Science
Pangasinan State University
high School Diploma - General
Urbiztondo National High School
Primary - General
Duplac Elementary School