Danyah Abdulaziz Alghamdi
Jeddah
Summary
Experienced professional with a strong focus on organization and attention to detail. Demonstrated expertise in providing comprehensive administrative support, managing financial records, and delivering exceptional customer service. Proficient in handling payments, collaborating with clients, and utilizing a range of financial and operational systems. Known for problem-solving abilities, adept multitasking skills, and a commitment to ensuring seamless business operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MBL Marine Building Landmarks Co.
03.2024 - Current
- Assist the payment manager with financial tracking and reporting
- Process invoices and payments, ensuring accuracy in financial records
- Maintain detailed payment logs and follow up on pending approvals
- Contact suppliers to confirm payments and collect necessary documentation
- Archive financial receipts and cross-check invoices with payment requests
VIP Patient Relations Officer
Ghassan Pharon Hospital
04.2019 - 04.2021
- Managed patient interactions, ensuring high levels of satisfaction and care
- Maintained accurate records of patient interactions and case details
- Coordinated with healthcare professionals to improve patient experiences
- Assisted patients in understanding care plans and financial procedures
Customer Care Representative
Crowne Plaza Hotel
05.2017 - 06.2018
- Company Overview: Jeddah
- Handled telephone and email inquiries, ensuring excellent customer service
- Assisted customers with reservations and coordinated with service teams
- Managed emergency and alarm calls, ensuring swift issue resolution
- Conducted follow-ups on guest requests and assisted the service manager
Customer Care Representative
Radisson Blu Plaza Hotel
07.2016 - 04.2017
- Managed guest reservations, special requests, and promotional offers
- Ensured guest satisfaction by resolving complaints efficiently
- Provided front-desk support, handled billing inquiries, and managed VIP guest requests
Education
Bachelor of Business Administration (BBA) - Public Administration
King Abdulaziz University
Jeddah01.2018
Skills
- Invoice Matching & Payment Processing
- Financial Record Keeping
- Administration & Office Management
- Customer Service & Relationship Management
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Ultima, Opera, Oracle Systems
- Quick and Accurate Data Entry
- Multitasking & Team Collaboration
Certification
- Certified Network Defender (CND)
- Cybersecurity Bootcamp Level 1 (Cyber Bug)
- Emergency First Response (2011)
- International Certificate in IT Skills Foundation
- Steps ( English)
- IELTS Course (In Progress)
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Skills And Technologies
- Invoice Matching & Payment Processing
- Financial Record Keeping
- Administration & Office Management
- Customer Service & Relationship Management
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Opera, Ultima, Oracle Systems
- Quick and Accurate Data Entry
- Multitasking & Team Collaboration
Timeline
Administrative Assistant
MBL Marine Building Landmarks Co.
03.2024 - Current
VIP Patient Relations Officer
Ghassan Pharon Hospital
04.2019 - 04.2021
Customer Care Representative
Crowne Plaza Hotel
05.2017 - 06.2018
Customer Care Representative
Radisson Blu Plaza Hotel
07.2016 - 04.2017
Bachelor of Business Administration (BBA) - Public Administration
King Abdulaziz University
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