DAREEN ABDULALIM KHALID

Summary

Experienced Customer Service Supervisor with a strong background in the hospitality industry, showcasing a proven ability to lead and motivate service teams. Skilled in customer relationship management (CRM), conflict resolution, and delivering high-quality guest experiences. Adept at training staff, managing performance, and ensuring service standards are consistently met. Demonstrates excellent communication, problem-solving, and adaptability in fast-paced environments, committed to enhancing customer satisfaction and supporting operational excellence.

Overview

year of professional experience

Certification

Work History

Customer Service Supervisor

Hospitality Services Company

02.2024 - Current

Supervise daily operations of the customer service team to ensure efficient service delivery and customer satisfaction.
Handle escalated guest concerns with professionalism and resolve issues promptly to maintain high guest satisfaction.
Train, mentor, and support a team of customer service agents, improving performance and morale.
Monitor service quality and implement improvements based on feedback and operational needs.
Collaborate with other departments to ensure seamless service and enhance the guest experience.
Prepare reports on team performance, guest feedback, and service trends for management review.

Education

Bachelor of literature - spieling in language and translation

Prince Fahd bin Sultan University

Tabuk

08.2022

Skills

MS Office Suite (Word, Excel, PowerPoint)
Customer Relationship Management (CRM)
Team Leadership and Supervision
Conflict Resolution and Problem Solving
Customer Experience (CX) Optimisation
Communication and Interpersonal Skills
Multichannel Customer Support (Phone, Email, Chat, Social Media)
Report Writing
Data Entry
Artificial Intelligence
Internet Research
Performance Monitoring and Reporting
Training and Coaching Staff

Quality Assurance (QA) and Service Standards
Emotional Intelligence and Empathy
Upselling and Cross-Selling Techniques
Time Management and Prioritizations
Adaptability and Flexibility
Microsoft Office Suite (Excel, Word, Outlook)
Point of Sale (POS) Systems
Data Analysis
Problem Solving
Communication
Time Management
Leadership
Team Collaboration

LANGUAGES:

Arabic (native)

Bilingual or Proficient (C2)

English (proficient)