Dareen Tairah
Riyadh
Summary
Accomplished Customer Service Representative of 7 years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Professional role as Operations Specialist. Skilled in project management and process optimisation, with focus on strong analytical abilities and teamwork. Poised to streamline operations and enhance CX.
Overview
9
9
years of professional experience
4026
4026
years of post-secondary education
1
1
Certification
Work History
Operation specialist
Tamkeen tech
Riyadh, Riyadh Region
12.2024 - Current
- Managing cross-functional teams.
- Streamlining processes, identifying areas for improvement.
- Ability to collaborate effectively with clients and stakeholders, ensuring projects are delivered on time.
- Focus on continuous improvement and operational success.
Customer Service Representative
Tamkeen Tech
Madinah
03.2016 - 01.2025
- Company Overview: 9/10ths platform
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Answered inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments
- 9/10ths platform
Education
Bachelor's - English, Department of Languages and Translation
Taibah University
Diploma - Computer programming and information systems
Taibah University
Skills
- Communication skills
- Relationship-building
- Customer assistance
- Teamwork oriented
Languages
English
Intermediate
Certification
Certificate in customer experience professional.
Timeline
Operation specialist
Tamkeen tech
12.2024 - Current
Customer Service Representative
Tamkeen Tech
03.2016 - 01.2025
Bachelor's - English, Department of Languages and Translation
Taibah University
Diploma - Computer programming and information systems
Taibah University
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