Results-oriented Operations and Quality Manager with a strong background in hospitality, food & beverage, and vocational training industries. Experienced in leading teams in startup environments, establishing operational systems, implementing quality assurance frameworks, and enhancing performance across multiple locations. Skilled in team building, process improvement, and exceeding key performance indicators. Proficient in reducing operational waste, ensuring compliance, and enhancing customer satisfaction through data-driven decision-making and agile problem-solving techniques.
Operational Strategy & Execution