DARINE DEBIAN
Operations & Quality Assurance Leader | Retail & F&B Training Expert | Driving KPI Improvement & Service Excellence
Riyadh
Summary
Results-oriented Operations and Quality Manager with a strong background in hospitality, food & beverage, and vocational training industries. Experienced in leading teams in startup environments, establishing operational systems, implementing quality assurance frameworks, and enhancing performance across multiple locations. Skilled in team building, process improvement, and exceeding key performance indicators. Proficient in reducing operational waste, ensuring compliance, and enhancing customer satisfaction through data-driven decision-making and agile problem-solving techniques.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Lead Retail Trainer
Saudi Retail Academy (Cenomi)
09.2023 - Current
- Designed and delivered retail training programs for new and existing employees.
- Mentored trainees during on-the-job training (OJT) and monitored performance.
- Maintained detailed assessment and attendance records using LMS.
- Developed tailored training content to meet operational KPIs.
- Assisted retail managers in developing customized performance improvement plans for underperforming staff members, enabling targeted coaching efforts to yield positive results.
- Fostered a culture of continuous learning by regularly updating existing training materials to reflect current industry trends, competitive landscape insights, and company policy changes.
- Enhanced retail staff performance by conducting comprehensive training sessions on product knowledge and sales techniques.
Head of Operations
Bayt Al Luloua Restaurants
05.2022 - 07.2023
- Developed and implemented business strategy, aligning operations with long-term goals.
- Oversaw quality assurance initiatives, budgeting, and team performance.
- Managed vendor relations, technology implementation, and policy design.
- Led the opening of 5 branches; improved customer retention through service optimization.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
Operations & Quality Coordinator
IKcon Holdco Saudi (Cloud Kitchens)
03.2021 - 03.2022
- Managed onboarding of 14 F&B brands, optimizing menu presentation and aggregator platforms.
- Conducted quality audits and maintained compliance across delivery channels.
- Analyzed sales data to enhance marketing and operational decisions.
- Collected and analyzed data and initiated improvements to increase security and performance.
- Assisted with quality control audits.
- Analyzed quality and performance data to support operational decision-making.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Spearheaded programs to keep production processes in line with industry standards.
F&B Consultant
Food Garage, Goodies Selection
09.2020 - 03.2021
- Conducted business audits, improved operational workflows, and developed SOPs.
- Trained staff and evaluated menus to improve profitability and quality standards.
- Supported tenant selection, segmentation, and branding in food halls.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Hospitality Trainer
Colleges of Excellence
04.2017 - 07.2020
- Delivered business and hospitality courses to diploma-level students.
- Supervised students during OJT and developed curricula aligned with industry standards.
- Implemented effective communication techniques among staff, resulting in a more efficient work environment.
- Established a positive learning atmosphere by promoting open dialogue and active participation during training sessions.
- Conducted regular employee evaluations, identifying areas of improvement and offering constructive feedback.
- Improved employee morale and motivation by recognizing outstanding achievements during team meetings.
Food & Beverage Manager
Pine View Hotel
09.2012 - 04.2017
- Maintained high guest satisfaction and operational excellence in F&B services.
- Scheduled teams, trained staff, and implemented new service policies.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Business Operations Trainer
Al Mashreq Trading & Services
09.2007 - 07.2012
- Designed, developed, and delivered operational training programs focused on business procedures, workflow optimization, and effective team communication.
- Ensured consistent onboarding, improved staff performance, and aligned training content with organizational goals to support operational excellence.
- Developed and maintained strong relationships with external partners such as vendors, ensuring access to cutting-edge training resources and materials.
- Promoted safety-conscious work environments through delivery of safety-focused training modules designed to mitigate workplace hazards effectively.
- Evaluated trainee performance consistently, providing constructive feedback and coaching as needed to drive continuous improvement.
- Facilitated workshops focused on problem-solving techniques, empowering employees with vital skills necessary for operational excellence.
Hospitality Trainer
Saida Technical School
10.2002 - 06.2007
- Taught core hospitality subjects including service standards and F&B operations.
- Implemented effective communication techniques among staff, resulting in a more efficient work environment.
- Established a positive learning atmosphere by promoting open dialogue and active participation during training sessions.
- Conducted regular employee evaluations, identifying areas of improvement and offering constructive feedback.
- Strengthened customer service skills among staff by conducting interactive role-playing scenarios during workshops.
- Improved employee morale and motivation by recognizing outstanding achievements during team meetings.
Education
Bachelor of Science - Hotel Management
Islamic University of Lebanon
Lebanon09-2002
Skills
Operational Strategy & Execution
Quality Assurance & Compliance
Training & Onboarding Programs
Customer Experience & Retention
Performance & KPI Improvement
Menu Engineering & Product Development
Stakeholder Management
Risk Management
Team Leadership & Development
Training delivery
Staff motivation
Task delegation
Certification
Black Belt Lean Six Sigma, IMC, 25
Accomplishments
- Reduced waste by 20% through improved inventory systems.
- Cut procurement costs by 10% via contract negotiations.
- Increased revenue by 50% through menu optimization and upselling.
- Reduced employee ramp-up time by 30% through structured onboarding programs.
Timeline
Lead Retail Trainer
Saudi Retail Academy (Cenomi)
09.2023 - Current
Head of Operations
Bayt Al Luloua Restaurants
05.2022 - 07.2023
Operations & Quality Coordinator
IKcon Holdco Saudi (Cloud Kitchens)
03.2021 - 03.2022
F&B Consultant
Food Garage, Goodies Selection
09.2020 - 03.2021
Hospitality Trainer
Colleges of Excellence
04.2017 - 07.2020
Food & Beverage Manager
Pine View Hotel
09.2012 - 04.2017
Business Operations Trainer
Al Mashreq Trading & Services
09.2007 - 07.2012
Hospitality Trainer
Saida Technical School
10.2002 - 06.2007
Bachelor of Science - Hotel Management
Islamic University of Lebanon