Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

David Ellis

Adelaide

Summary

Dynamic customer service professional with a proven track record at Bunnings Warehouse, exceeding sales goals through effective communication and problem-solving skills. Adept at enhancing customer satisfaction and fostering strong relationships, while leveraging expertise in customer service evaluation to deliver exceptional support and maintain a positive company reputation.

Overview

50
50
years of professional experience
1
1
Certification

Work History

Customer Service

Bunnings Warehouse
11.2024 - Current
  • Collaborated with customer service team to achieve seamless customer experience.
  • Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
  • Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
  • Enhanced customer service by addressing inquiries and resolving issues promptly.
  • Strengthened company reputation by delivering exceptional customer service and support.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Trades Assistant

Aerial Access
04.2023 - 09.2024
  • Displayed strong work ethic by consistently arriving on time, remaining focused during work hours, and completing tasks as assigned with minimal supervision.
  • Performed maintenance and minor repairs to various machines under supervision.
  • Demonstrated adaptability by quickly learning new tasks as assigned by trade professionals or supervisors.
  • Contributed to a positive team culture by maintaining a respectful attitude, offering assistance when needed, and supporting the professional growth of fellow team members.
  • Experienced in using and maintaining specialized tools and equipment associated with trades.
  • Maintained clean and organized worksites, ensuring optimal working conditions for all team members.
  • Assisted skilled tradesmen to complete projects.
  • Contributed to a safe working environment by adhering to safety protocols and reporting potential hazards promptly.
  • Provided reliable support to trade professionals, helping them complete tasks efficiently and accurately.
  • Conducted routine inspections of tools and equipment, ensuring proper maintenance for maximum efficiency and longevity.
  • Improved inventory management by conducting regular stock checks and updating records accordingly.
  • Assisted in troubleshooting mechanical issues, leading to quicker resolutions and minimized project delays.
  • Improved workplace organization and efficiency by implementing tool management system, significantly reducing search and retrieval times.
  • Ensured tool and equipment availability for all projects, drastically reducing downtime and enhancing team productivity.

Domestic Cleaner

Home Service Professionals
10.2016 - 03.2023
  • Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
  • Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Reduced allergens in homes through meticulous dusting, vacuuming, and sanitizing surfaces.
  • Maintained a consistent schedule for regular clients, ensuring a clean and comfortable living environment.
  • Ensured timely completion of all assignments, managing multiple clients within a tight schedule.
  • Improved client satisfaction by providing thorough and detail-oriented cleaning services.

Truck Driver ( Mulcher Operator)

Active Tree Services
03.2016 - 08.2016
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.

Carer

Late Wife
06.2006 - 11.2015
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
  • Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
  • Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
  • Assisted patients with daily living activities, promoting independence and dignity.

Tuck Driver ( Linen Service )

Alsco
01.2005 - 11.2006
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Machine Operator

Walk Of Mats
06.1995 - 04.2005
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Blind Installer

GB Plastics
01.1995 - 12.1995
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Attended training to learn new technology of building materials and installation methods as required by location management.
  • Assisted customers in selecting the best window treatment options based on their preferences, budget, and needs.
  • Educated clients on proper care and maintenance of their window treatments to prolong product lifespan.
  • Worked with other installers to install products as assigned.
  • Streamlined installation processes for improved efficiency and reduced time on job sites.
  • Used measuring tapes, calipers and handheld power tools to complete installation according to correct specifications.
  • Troubleshot and resolved issues with blinds or shades, ensuring proper function and appearance after installation.
  • Maintained a clean and organized work environment during installations, ensuring minimal disruption to clients'' homes or businesses.

Forklift Operator

Concord Park
12.1994 - 01.1995
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.

Technician

Pink Healthcare
01.1993 - 12.1993
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.

Lens Technician

Solar Optical
03.1990 - 11.1993
  • Participated in continuous improvement initiatives to optimize workflow processes and eliminate waste.
  • Enhanced lens production by implementing efficient assembly techniques and procedures.
  • Consistently met or exceeded daily production quotas by employing effective time management skills and a strong work ethic.
  • Assisted in the development of new lens designs by providing technical expertise and feedback.
  • Streamlined lens assembly process for increased productivity and reduced costs.
  • Reduced error rates in lens manufacturing by conducting thorough quality control inspections.

Machine Operator

Palm Beach Towel Company
02.1987 - 10.1990
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Enhanced operational efficiency, organizing workstations for maximum productivity.

Forklift Operations

Hills Industries
06.1978 - 11.1987
  • Improved workplace safety with diligent adherence to OSHA regulations and guidelines during forklift operations.
  • Contributed to the reduction of workplace accidents by adhering to strict safety protocols during all forklift operations.
  • Contributed to successful audits by maintaining accurate documentation of all forklift operations and inventory transactions.
  • Aided in training new employees on proper forklift operations and company policies, fostering teamwork among staff members.
  • Facilitated smooth workflow by promptly addressing and resolving any issues related to forklift operations or material handling.
  • Enhanced workplace safety by consistently monitoring forklift operations and promptly addressing potential hazards.

Assistant

Inghams Enterprises
02.1975 - 10.1978
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.

Education

Elizabeth West High School
Adelaide, SA
01-1975

Skills

  • Customer service evaluation
  • Effective customer service
  • Professional customer service
  • Reliable customer service

Accomplishments

  • Supervised team of [Number] staff members.
  • Successfully recruited and trained [Number] new customer service representatives.

Certification

  • [Area of expertise] License - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Timeline

Customer Service

Bunnings Warehouse
11.2024 - Current

Trades Assistant

Aerial Access
04.2023 - 09.2024

Domestic Cleaner

Home Service Professionals
10.2016 - 03.2023

Truck Driver ( Mulcher Operator)

Active Tree Services
03.2016 - 08.2016

Carer

Late Wife
06.2006 - 11.2015

Tuck Driver ( Linen Service )

Alsco
01.2005 - 11.2006

Machine Operator

Walk Of Mats
06.1995 - 04.2005

Blind Installer

GB Plastics
01.1995 - 12.1995

Forklift Operator

Concord Park
12.1994 - 01.1995

Technician

Pink Healthcare
01.1993 - 12.1993

Lens Technician

Solar Optical
03.1990 - 11.1993

Machine Operator

Palm Beach Towel Company
02.1987 - 10.1990

Forklift Operations

Hills Industries
06.1978 - 11.1987

Assistant

Inghams Enterprises
02.1975 - 10.1978

Elizabeth West High School

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David Ellis