David O'Leary
Adelaide
Summary
A dependable, hard-working Hire professional with a strong and diverse background in the Plant/Access Hire industry. As a former PASMA instructor, I have a firm understanding of health and safety requirements. I am self-motivated and I am never afraid to take on a challenge outside of my skill set. I thrive on being part of a fast-paced environment and aim to achieve all set targets quickly, efficiently and to a high standard.
Overview
19
19
years of professional experience
Work History
Specialist Branch Manager
Kennards Hire - Access
11.2023 - Current
- Manage the day to day running of all aspects of the branch - This includes, customer service team members, equipment servicing and transport vehicle and drivers
- Leading the team to ensure health and safety procedures are followed, customer service standards are always high, managing servicing and repairs of all equipment - Mainly Access and Forklifts
- Ensure financial goals are met through monitoring of outgoing cost vs incoming revenue
- Growing our customer base via sales calls and on site meetings
- Using my experience to grow the equipment fleet and diversify into new lines of equipment to differ my branch from local competitors
- Managing customers expectations and offering solutions via our entire product range
Business Development Manager
Kennards Hire
05.2022 - 11.2023
- Looking after SA and NT for Kennards Hire i was managing large account customers and actively seeking new customers and projects
- Maintaining and building new customer relationships helped maximise revenue through small hires up to major projects
- This role helped me to learn and understand a wider range of products than i was previously used to
- By concentrating on large 'Full package' products i helped pushed Kennards hire into a project based space that was new to the SA business
- Using my background in H&S and Access equipment i was able to win large long term projects for both SA and NT
Auckland Hire Manager
Access Solutions
12.2019 - 02.2022
- After 2 years in the sales team I moved into the position of Auckland Hire Manager
- In this role I am responsible for all Hire Operations out of the Auckland Depot
- Leading a team of around 12, I aim to provide excellent customer service while planning the dispatch and day to day running of this ever changing environment
- I really enjoy being in a role where I can still be in touch with the customers I helped to bring on board and also use the health and safety knowledge I bring with me from the UK to make the New Zealand market a safer place to work.
Business Development Manager
Access Solutions
11.2017 - 12.2019
- When I started at Access Solutions I was in charge of dispatch and day to day operations on the hire desk, bringing skills I have learnt in the hire industry in Australia and the UK
- After 4 months on the hire desk a sales role became available which I was encouraged to take
- I took the role as BDM at Access Solutions in charge of the North and West of Auckland
- This role has helped me to greater understand the sales process and the importance of customer relationships and communication
- While in this role I have grown existing accounts using customer service skills and sales techniques, I have also found new customers month after month who continue to use our services and grow with the business
- In December 2018 I completed a Dale Carnegie sales course and finished top of the class
- I believe this experience made me a much better salesman while helping with communication between myself and my customers.
Service Engineer
Astley Hire Ltd
07.2016 - 01.2017
- After working in Australia for 2 years I returned to do some work in the UK
- I used my skills as a service engineer to take charge of the service and repair workshop
- This role involved general service of the hire fleet before and after Hire and also major repairs when needed
- I developed good relationships with customers and suppliers as I did all the ordering for the workshop with the aim of keeping costs of repairs low while ensuring the repairs were carried out to the highest standards
- Customer Service and attention to detail were key to this role.
Hire Manager/PASMA Instructor
Astley Hire Ltd
12.2011 - 07.2013
- Manager of Scaffolding and Heating & Cooling Departments
- In working as part of a team at the UK’s leading independent, family run, hire companies, customer service was key
- My job was to provide excellent service and advice to both new and existing customers, while achieving my sales/hire targets
- I was also responsible for accurate site surveys, which was a critical component in regards to the Working at Height equipment, Lifting Equipment and Portable Heating and Air Conditioning units we provided to our clients
- I was also responsible for the day-to-day management of my team which included service engineers
- This role required organising our delivery/collection drivers and reporting to the company directors
- We would work in a fast but efficient manner to ensure customer satisfaction so our customers would return to us for their next hire.
Hire Controller, Hire Desk/ Accounts Admin
Easi Uplifts (Height for Hire)
06.2011 - 12.2011
- As Accounts Administrator for Easi UpLifts, the UK’s leading powered access rental platform company, I assisted with the day-to-day running of the hire desk
- My job was mainly to input all invoices onto the Alchemy system so they could be passed and payed at our head office in Dublin
- I would also assist with maintaining the Powered Access Fleet, this included Small Electric Scissor Lifts up to 60M and Boom Lifts
- Part of my role included operating machines for our customers.
Maintenance Staff
Wilpena Pound Resort
03.2010 - 06.2010
- My job on the Maintenance team at Wilpena Pound Resort was to perform all duties regarding the maintenance of this Remote Resort Complex
- This included gardening in the campground, repairing and maintaining air conditioning systems, general upkeep of the hotel rooms and swimming pool maintenance
- Another key element included face-to-face guest services and customer enquiries
- I was also called upon to work the bar and restaurant when needed in busy times, and I was more than happy to oblige.
Hire Controller/ Service Engineer
Astley Hire Ltd
06.2005 - 11.2009
- Following a successful period of work experience from school, I joined the Astley Hire team as a Service Engineer
- My duties included the maintenance and regular service of all of the hire fleet
- Whilst I held this position, I trained in the electrical testing of items, in addition to training in the maintenance and repair of small engines, both petrol and diesel
- I also had extensive in-house training in the repair and maintenance of our large diesel-powered heaters, portable air conditioning, and evaporative coolers
- Following a year in the workshop, I was asked to take a trial in the Hire Office
- I joined the Heating & Cooling Department, which I would later manage, and started my NVQ level 2 in customer service
- My experience included building solid relationships with some of our largest customers and I continued to learn the day-to-day running of the hire desk
- I learned many valuable skills from working closely with both my depot manager and our company director.
Education
Year 12 completion with nine GCSE’s -
St Mary's Catholic High School
Manchester, UK01.2005
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St Ambrose Barlow Primary School
Manchester, UK01.2000
Skills
- Customer Relations
- Problem solving
- Enjoy working in a fast paced environment
- Leading a team
Hobbies and Interests
Music, Football, Motor Racing and Travel
Skillsandexperience
- Dale Carnegie advanced sales
- Hospitality management
- NVQ level 2 in customer service
- NVQ level 3 in Distribution and Warehousing
- PASMA Instructor Level
- IPAF, User, Load and Unload for Safe Transportation
- Instructoral and Training Techniques (PASMA Trained)
- FLT Counterbalance
- LPG Storage and Handling
- Basic Manual Handling
- Food Safety within the hire/construction industry
- SYRINX Hire computer system
- Product knowledge throughout the entire Hire Fleet
- Large Powered Access Machines
- Qualifications in the use of all powered access machines
Timeline
Specialist Branch Manager
Kennards Hire - Access
11.2023 - Current
Business Development Manager
Kennards Hire
05.2022 - 11.2023
Auckland Hire Manager
Access Solutions
12.2019 - 02.2022
Business Development Manager
Access Solutions
11.2017 - 12.2019
Service Engineer
Astley Hire Ltd
07.2016 - 01.2017
Hire Manager/PASMA Instructor
Astley Hire Ltd
12.2011 - 07.2013
Hire Controller, Hire Desk/ Accounts Admin
Easi Uplifts (Height for Hire)
06.2011 - 12.2011
Maintenance Staff
Wilpena Pound Resort
03.2010 - 06.2010
Hire Controller/ Service Engineer
Astley Hire Ltd
06.2005 - 11.2009
Year 12 completion with nine GCSE’s -
St Mary's Catholic High School
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St Ambrose Barlow Primary School
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