DAWLAT MUSTAFA DARWISH
Jeddah,Mecca Region
Summary
Detail-oriented professional with expertise in SQL and database management, advanced Microsoft Excel, and comprehensive use of the Microsoft Office Suite. Skilled in data reporting and analysis, CRM back-end operations, and cybersecurity fundamentals, complemented by strong analytical thinking and organisational abilities. Demonstrates exceptional time management, team leadership, communication, coordination, and problem-solving skills to drive efficiency and deliver results. Committed to leveraging technical proficiency and leadership capabilities to support data-driven decision-making and operational excellence.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sale system supervisor
Harmain high speed railway - Renfe
04.2023 - 07.2025
- Manage backend operations for pricing, seat configuration, and sales database.
- Generate and analyze sales reports to support business decision-making.
- Coordinate with internal teams to ensure data accuracy and system integrity.
- Support issue resolution related to system refunds and cancellations.
- Work with SQL databases for tracking and reporting operational data.
- Lead and train team members, fostering a collaborative environment.
Sale system specialist.
Harmain high speed railway - Renfe
Jeddah, Mecca Region
04.2021 - Current
- Managing the operation of the sale system elements: trains, fares, seats, and prices. Creating regular reports on sales activity and performance, sharing those reports with stakeholders, and solving refund and cancellation issues. Informing the passengers about their trip updates through a provider. Customer relationship management (CRM): Managing interactions with customers, including tracking communications and managing customer data.
Education
Bachelor of Computer Science and Engineering - Information Systems
Taibah University
08.2015 - 05.2020
Skills
- SQL & Database Management
- Microsoft Excel (Advanced)
- Microsoft Office Suite
- Data Reporting & Analysis
- CRM (Back-End Use)
- Cybersecurity Fundamentals
- Analytical Thinking
- Organizational Skills
- Time Management
- Team Leadership
- Communication & Coordination
- Problem-Solving
Certification
- Cybersecurity, Qitaf Training Institute, 06/2019
- Project Communication Management, Doroob, 06/2019
- Self Management, Doroob, 06/2019
- IT in the Workplace, Doroob, 06/2019
- Smart Work Ethics, Doroob, 06/2019
- Master Microsoft Excel 2013, Doroob, 06/2019
- Data Science & Big Data Analytics, EMC (DELL Technologies), 06/2019
- General English, Kings London & Oxford English Academy, 06/2019
- Cisco Packet Tracer, Cisco Networking Academy, 06/2019
Languages
English
Upper intermediate
Arabic
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Sale system supervisor
Harmain high speed railway - Renfe
04.2023 - 07.2025
Sale system specialist.
Harmain high speed railway - Renfe
04.2021 - Current
Bachelor of Computer Science and Engineering - Information Systems
Taibah University
08.2015 - 05.2020
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