Dawood ALkhidhr
Riyadh
Summary
Results-driven Call Center Manager focused on developing and leading exceptional call center teams. Motivational leader with a strong record of success in the field, Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Call Center Supervisor
Zajil
2022.10 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Specialist
Noon
2022.01 - 2022.06
Customer Service Agent
Noon
2021.11 - 2022.01
CCTV Supervisor
AMNCO
2019.03 - 2019.12
Field Supervisor
AMNCO
2019.01 - 2019.03
Customer Service Agent
STC
2018.05 - 2019.01
Customer Service Agent
Mobaily
2017.12 - 2018.04
Customer Service Agent
Zain KSA
2017.01 - 2017.11
Education
High School Diploma -
International Technical College
Riyadh 02.2022
Skills
- MS Office (Excel, Word, PowerPoint)
- Flexible and Adaptable
- Teamwork and Collaboration
- Decision-Making
- Handling conflict
- Problem-Solving
Timeline
Call Center Supervisor
Zajil
2022.10 - Current
Customer Service Specialist
Noon
2022.01 - 2022.06
Customer Service Agent
Noon
2021.11 - 2022.01
CCTV Supervisor
AMNCO
2019.03 - 2019.12
Field Supervisor
AMNCO
2019.01 - 2019.03
Customer Service Agent
STC
2018.05 - 2019.01
Customer Service Agent
Mobaily
2017.12 - 2018.04
Customer Service Agent
Zain KSA
2017.01 - 2017.11
High School Diploma -
International Technical College