AHMAD A. AL MASRI
Operation Manager
Riyadh
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Operations Manager and talented leader with [10] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
19
19
years of professional experience
Work History
Operation Manager
Walaa Homes Real Estate Co. By Damac Tower
8 2022 - Current
- Managing Daily Operations: Overseeing the day-to-day operations of holiday homes to ensure smooth functioning and high levels of guest satisfaction.
- Guest Relations: Ensuring guests have a positive experience from check-in to check-out, addressing any issues that may arise.
- Property Maintenance: Coordinating maintenance and repairs to keep properties in top condition.
- Regulatory Compliance: Staying informed about local regulations affecting holiday homes and ensuring compliance.
- Marketing Coordination: Working with marketing teams to promote the holiday homes and increase bookings.
- Financial Management: Overseeing budgets, setting pricing strategies, and managing expenses to ensure profitability.
- Team Leadership: Hiring, training, and managing staff to provide excellent service to guests.
- Strategic Planning: Developing and implementing strategies to enhance the efficiency and profitability of the holiday home operations.
- Market Analysis: Analyzing market trends to adjust strategies and stay competitive.
- Quality Control: Ensuring that the standards of cleanliness and guest comfort are consistently met
Housekeeping trainer
HTMI Riyadh
12.2021
Housekeeping Manager
Artal Hotel Company
04.2021 - 05.2022
- Manage all functions related to the cleanliness of the hotel including guest room, public areas, back of house area, as well as the laundry and dry clean operation (Hotel linen, uniform, guest laundry)
- Managing housekeeping operations and budgets
- Conducting Human resources activities
- Ensure exceptional guest service
- Direct supervision and develop Housekeeping Department
- Hires, assign work, monitor activities
- Performance tracking, conduct appropriate coaching, counseling, and training, discipline
- Terminations
- Ensures staff compliance with all applicable company policies and procedures.
Housekeeping Manager
Awaed Hotel company
10.2017 - 03.2021
- Manage all functions related to the cleanliness of the hotel including guest room, public areas, back of house area, as well as the laundry and dry clean operation (Hotel linen, uniform, guest laundry)
- Managing housekeeping operations and budgets
- Conducting Human resources activities
- Ensure exceptional guest service
- Direct supervision and develop Housekeeping Department
- Hires, assign work, monitor activities
- Performance tracking, conduct appropriate coaching, counseling, and training, discipline
- Terminations
- Ensures staff compliance with all applicable company policies and procedures.
Housekeeping Supervisor
Sheraton Amman
01.2007 - 08.2017
- Make sure of the grooming and personal appearance standards for the room attendant
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
- Scheduling staff shifts and organizing replacements as required
- Providing training to the housekeeping staff
- Regularly taking inventory of cleaning supplies and ordering stock as needed
- Issuing cleaning supplies and equipment to housekeeping staff as needed
- Inspect guest room and make sure it met the cleanliness standards
- Reporting maintenance issues to the ENG
- Department and follow up it fixed
- Check the HK machines
- Prepare the weekly staff schedule
- Ensure that room, hallways, and other facility areas are well maintained according to brand standards.
Room attended and public area
Sheraton Amman
09.2005 - 01.2007
- Greeting guests and responding to queries
- Changing bed linen and making beds
- Replacing used towels and other bathroom amenities, such as shampoo and soap
- Sweeping and mopping floors
- Vacuuming carpets
- Dusting and polishing furniture
- Emptying trash containers and ashtrays.
Call center Associate
RZ Company
04.2005 - 09.2005
Education
Skills
English language Very Good (Speaking, Writing, Reading)
Excellent communication skills
Time management
managing a team of housekeeping employees through motivation, coaching and development
The ability to anticipate customer needs, change goals and direction quickly and multitask
Working knowledge of rooms management systems
Advanced knowledge of housekeeping process and procedures
Proven experience supervising housekeeping departments of 15 employees
Ability to maintain a budget
Proven excellence in customer service
Capable of using independent judgment/solid decision-making skills
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization
Activator/self-motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (ie, word processing, spreadsheets, databases)
Timeline
Housekeeping trainer
HTMI Riyadh
12.2021
Housekeeping Manager
Artal Hotel Company
04.2021 - 05.2022
Housekeeping Manager
Awaed Hotel company
10.2017 - 03.2021
Housekeeping Supervisor
Sheraton Amman
01.2007 - 08.2017
Room attended and public area
Sheraton Amman
09.2005 - 01.2007
Call center Associate
RZ Company
04.2005 - 09.2005
Operation Manager
Walaa Homes Real Estate Co. By Damac Tower
8 2022 - Current