Summary
Overview
Work History
Education
Skills
Timeline
Generic

AHMAD A. AL MASRI

Operation Manager
Riyadh

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Operations Manager and talented leader with [10] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

19
19
years of professional experience

Work History

Operation Manager

Walaa Homes Real Estate Co. By Damac Tower
8 2022 - Current
  • Managing Daily Operations: Overseeing the day-to-day operations of holiday homes to ensure smooth functioning and high levels of guest satisfaction.
  • Guest Relations: Ensuring guests have a positive experience from check-in to check-out, addressing any issues that may arise.
  • Property Maintenance: Coordinating maintenance and repairs to keep properties in top condition.
  • Regulatory Compliance: Staying informed about local regulations affecting holiday homes and ensuring compliance.
  • Marketing Coordination: Working with marketing teams to promote the holiday homes and increase bookings.
  • Financial Management: Overseeing budgets, setting pricing strategies, and managing expenses to ensure profitability.
  • Team Leadership: Hiring, training, and managing staff to provide excellent service to guests.
  • Strategic Planning: Developing and implementing strategies to enhance the efficiency and profitability of the holiday home operations.
  • Market Analysis: Analyzing market trends to adjust strategies and stay competitive.
  • Quality Control: Ensuring that the standards of cleanliness and guest comfort are consistently met

Housekeeping trainer

HTMI Riyadh
12.2021

Housekeeping Manager

Artal Hotel Company
04.2021 - 05.2022
  • Manage all functions related to the cleanliness of the hotel including guest room, public areas, back of house area, as well as the laundry and dry clean operation (Hotel linen, uniform, guest laundry)
  • Managing housekeeping operations and budgets
  • Conducting Human resources activities
  • Ensure exceptional guest service
  • Direct supervision and develop Housekeeping Department
  • Hires, assign work, monitor activities
  • Performance tracking, conduct appropriate coaching, counseling, and training, discipline
  • Terminations
  • Ensures staff compliance with all applicable company policies and procedures.

Housekeeping Manager

Awaed Hotel company
10.2017 - 03.2021
  • Manage all functions related to the cleanliness of the hotel including guest room, public areas, back of house area, as well as the laundry and dry clean operation (Hotel linen, uniform, guest laundry)
  • Managing housekeeping operations and budgets
  • Conducting Human resources activities
  • Ensure exceptional guest service
  • Direct supervision and develop Housekeeping Department
  • Hires, assign work, monitor activities
  • Performance tracking, conduct appropriate coaching, counseling, and training, discipline
  • Terminations
  • Ensures staff compliance with all applicable company policies and procedures.

Housekeeping Supervisor

Sheraton Amman
01.2007 - 08.2017
  • Make sure of the grooming and personal appearance standards for the room attendant
  • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
  • Scheduling staff shifts and organizing replacements as required
  • Providing training to the housekeeping staff
  • Regularly taking inventory of cleaning supplies and ordering stock as needed
  • Issuing cleaning supplies and equipment to housekeeping staff as needed
  • Inspect guest room and make sure it met the cleanliness standards
  • Reporting maintenance issues to the ENG
  • Department and follow up it fixed
  • Check the HK machines
  • Prepare the weekly staff schedule
  • Ensure that room, hallways, and other facility areas are well maintained according to brand standards.

Room attended and public area

Sheraton Amman
09.2005 - 01.2007
  • Greeting guests and responding to queries
  • Changing bed linen and making beds
  • Replacing used towels and other bathroom amenities, such as shampoo and soap
  • Sweeping and mopping floors
  • Vacuuming carpets
  • Dusting and polishing furniture
  • Emptying trash containers and ashtrays.

Call center Associate

RZ Company
04.2005 - 09.2005

Education

Skills

English language Very Good (Speaking, Writing, Reading)

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Timeline

Housekeeping trainer

HTMI Riyadh
12.2021

Housekeeping Manager

Artal Hotel Company
04.2021 - 05.2022

Housekeeping Manager

Awaed Hotel company
10.2017 - 03.2021

Housekeeping Supervisor

Sheraton Amman
01.2007 - 08.2017

Room attended and public area

Sheraton Amman
09.2005 - 01.2007

Call center Associate

RZ Company
04.2005 - 09.2005

Operation Manager

Walaa Homes Real Estate Co. By Damac Tower
8 2022 - Current

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AHMAD A. AL MASRIOperation Manager