Summary
Overview
Work history
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic

Abdulaziz Osman

Riyadh,Riyadh Region

Summary

A UK Graduate With Results-driven Senior Sales Account Manager With knack for building strong client relationships. Boosted client retention rates and facilitated multiple high-value deals, significantly increasing revenue. Known for strategic planning and delivering measurable sales growth. With over 5 years of experience in the Kingdom of Saudi Arabia.

Overview

10
10
years of professional experience

Work history

Senior Sales Account Manager

NOVASAT
Riyadh, Riyadh Region
11.2024 - Current
  • Business development Full Cycle.
  • Key Account Manager (PIF, BANKING, ARAMCO, TADAWUL, STC)
  • Engaging with more 200+ Clients over different Saudi regions.
  • Product marketing with CIO's , Directors, and Engineers.
  • Etimad tender portal daily scanning.
  • Vendor Management and and providing latest training sessions for different products.
  • Increased Meetings count with long term company clients.
  • 2 to 3 meetings per week with company key clients.
  • Board Members weekly updates.
  • Sectors ( Education, Financial, Oil & Gas, Enterprise & Utility)

Sales Account Manager

DigiNation
Riyadh, Saudi Arabia
11.2023 - 11.2024
  • Specializing in ECM, E-Signature , Automation Solutions, No-code low-code platforms & Mob APPsolutions , Integration solutions , Management services , BI and IT consultation.
  • SAAS / PAAS: OUTSYSTEMS, LIFERAY, HYLAND ( On-base & Alfresco) Certified Sales certifications.
  • SAAS / PAAS : Clients Engagements: Medgulf, Tawaniya, Ettihad insurance , Alrajhi Bank, Inma Bank, Salam Telecom, Zain, Bahri, Tabadul, Qiddiya Etc.....
  • SAAS/ PAAS: Business Development : Enhanced company communication with providing successful Partnerships to generate leads with ( ACS , NOVASAT, NEWGEN, TERRIFIC, KGISL).
  • SAAS/ PAAS: Events Engagements to generate leads.
  • Arranged appointments with new and existing clients.
  • Fostered exceptional client rapport, increasing long-term retention and satisfaction.
  • Negotiated contracts and explained terms of service to support deal closures.
  • Insurance/ Financial Sector Focused.
  • Hands on Experience in contract creation.
  • Maintained advanced SaaS sales knowledge to facilitate excellent customer service by researching industry trends.

ICT Sales Account Manager

British Telecoms ( Beyond Technology Al -Saudi)
Riyadh, Saudi Arabia
09.2022 - 11.2023
  • Pursued new business opportunities by forging strong networks and contacting potential buyers.
  • Increased sales by 15 % . Account : Qiddiya
  • Negotiated buying conditions and sales contracts to secure lucrative deals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Proactively contacted clients to secure contract renewals.
  • Visited customer locations to determine needs, set up contracts and provide training.
  • Prepared accurate sales forecasts to effectively chart revenue and support data-driven decision making.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Reviewed client feedback to enhance service delivery and maintain customer base.
  • Retained existing customer accounts through consistent engagement and sales data analysis.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Managed accounts such as ( Qiddiya, Mcdonalds, Bank Al-Bilad, Special Forces, Royal Commission, Medgulf, Obaikan Group, Elm and more)
  • Negotiated contracts and explained terms of service to support deal closures.

Level 1 Engineer

Tabadul
Riyadh, Saudi Arabia
06.2021 - 09.2022
  • Processed a range of documentation and entered information into
    databases.
  • Handled customer complaints with empathy and composure.
  • Proactively participated in meetings and helped create new practices.
  • Preventive Maintenance for all the VIP users in Tabadul.
  • Create excel sheets for Preventive Maintenance.
  • Documenting Tickets and providing day to day Records.
  • Yammer system administrator.
  • Data Recovery and system restoration for corrupted machines.
  • Point of contact between Tabadul and Xerox.
  • Point of contact between Machines and Vendor.
  • On-Base system configuration and support.
  • Tabadul live events setup, and online viewing.
  • Point of contact between Management and Customer.
  • Preventive maintenance and System Quality check.
  • Helped management to identify workflow issues and find solutions.
  • Achieved high levels of client satisfaction by analysing requirements and customising solutions to meet client needs.
  • Oversaw full sales lifecycle from prospecting clients to closing deals.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • UAT for self portal ticketing system.
  • Optimised software testing to strengthen Quality Assurance (QA) measures.
  • Prepared and configured systems for testing.



Hardware Engineer

SABB Bank ( ACS Project)
Riyadh, Saudi Arabia
01.2021 - 06.2021
  • Handled customer complaints with empathy and composure.
  • Pitched ideas on how to improve performance and efficiency.
  • Support and Consultation into the merge of ALAWWAL Bank and
    SABB Bank.
  • Network and devices change in AlAWWAL branches.
  • Configuration for user application in branches.
  • Working with telephone team to insure communication between bank employees.
  • SLA to fallow up with incident-based page to solve user Problems.
  • Inventory Count to keep record of devices with departments.
  • Support and Consultation into the merge of ALAWWAL Bank and SABB Bank.
  • Network and devices change in AlAWWAL branches.
    Working with telephone team to insure communication between bank employees.
  • Provided new product training to all partners, stakeholders and the support team so that personnel was well-educated on operational requirements.

Presales Engineer

Arapic Computer Systems (ACS)
riyadh, Saudi Arabia
01.2020 - 01.2021
  • Selling Managed Service to Entities such as AL Rajhi Bank, SABB Bank Ministries ETC.
  • Facilitated sales forecasting by creating and maintaining accurate records in CRM.
  • Created new client pipeline to meet monthly targets.
  • Planning Meetings and attending seminars.
  • Business Continuity Plan For ACS branch at Al-Rajhi Bank.
    Planned in depth with the work cycle with Al-Rajhi Project to create a plan for business continuity.
  • Gained experience on Risks that could face daily work operations.
  • Consistently met my short and long-term targets.
  • Developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth.
  • Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Pitched and presented plans and products to audiences.
  • Gained customer trust through simple product demonstrations and explanations of cost-saving potentials.
    Used strategic tactics in lead and sales generation processes, assisting department success against established targets.
  • Developed plans and reports to effectively deliver on KPIs.
  • Launched new product lines with strong retail and marketing strategy.

Production Line Engineer

Daiken Malaysia
Kuala Lumper , Malaysia
01.2015 - 01.2016
  • Carried out PCB analysis to ensure compliance with quality and safety standards.
  • Designed digital and analogue circuits with meticulous attention to accuracy and quality standards.
  • Manually tested electronic circuits, diagnosing malfunctions with 75% accuracy.
  • Evaluated systems operations and recommended design modifications to meet customer standards.
  • Smoothened workflow by producing and updating technical manuals and reports in Excel.
  • Supervised production line workers.
  • Supported systems and electronics product development through Adruino.
  • Produced design specifications for a variety of different products.

Education

Bachelor of Science - Electrical and Electronic Engineering

University of Sunderland
Sunderland, United Kingdom
11.2019

Diploma of Higher Education - Telecommunication & Computer Science

KDU University College
Kuala Lumpur , Malaysia
11.2016

Skills

  • Leadership Skills
  • Results-Driven approach
  • B2B selling experience
  • Entrepreneurial spirit
  • Hard Working
  • Product development
  • Project budgeting
  • Cost Estimation
  • Issue resolution
  • Excellent communication
  • Team Building

Accomplishments

  • SABB Ahsant Prize.
  • Memeber Of 10 faces of innovation at TABADUL.
  • Team leader Award by DAIKEN.
  • Team leader (International Student Association) of the year by University of Sunderland.

Languages

Arabic
Native language
English
Master or proficient
C2
Malay
Elementary
A2

Timeline

Senior Sales Account Manager

NOVASAT
11.2024 - Current

Sales Account Manager

DigiNation
11.2023 - 11.2024

ICT Sales Account Manager

British Telecoms ( Beyond Technology Al -Saudi)
09.2022 - 11.2023

Level 1 Engineer

Tabadul
06.2021 - 09.2022

Hardware Engineer

SABB Bank ( ACS Project)
01.2021 - 06.2021

Presales Engineer

Arapic Computer Systems (ACS)
01.2020 - 01.2021

Production Line Engineer

Daiken Malaysia
01.2015 - 01.2016

Bachelor of Science - Electrical and Electronic Engineering

University of Sunderland

Diploma of Higher Education - Telecommunication & Computer Science

KDU University College

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Abdulaziz Osman