Dearna Laney
Mount Gambier
Summary
I am a sincere, loyal and dedicated individual who has a great deal of ambition, Although I have extensive experience in retail supermarket industry, I love to learn new skills and quickly learn once shown as always up to a challenge. I get along well with others, while also
Working efficiently on my own. I am seeking a position where I can develop and excel, While giving my best to an employer.
Overview
6
6
years of professional experience
Work History
Pharmacy Assistant
Chemist King
03.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Completing stocktakes
Sales Assistant
Muffin Break
02.2018 - 03.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Bake muffins and cakes in the morning
- open and closed shop
Shop Assistant
Chicken Boss
2015 - 02.2018
- Opening and Closing the Shop.
- Money Handling and counting the till at nights.
- Food Preparation and Handling.
- Spitting up Chicken's.
- Ordering Stock.
- Cleaning prep Area.
- Washing Disher.
- Mopping Floors.
- Serving Customers in a timely and friendly manner.
- Answered customer telephone calls promptly and in an appropriate manner.
- Refilling Stock.
Shop Assistant
West-End Deli
2010 - 2015
- Serving Customer in a timely and friendly manner.
- Food Preparation and Handling.
- Cleaning Disher and Prep Area.
- Mopping Floors.
- Money Handling.
Deli Manager/Assistant
Woolworths Mount Gambier
1997 - 2007
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Followed checklists for shift start and end to help with smooth transitions.
- Kept cases and shelves clean and well stocked.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- 22 years retail experience.
- 2 years leadership experience.
- Upheld standards of cleanliness, food handling and safety.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Maintained stockroom and warehouse.
- Adhered to safe work practices.
- Reported on weekly sales to management.
- Set up advertising signs and displays on shelves, counters and tables.
- Roster and Wage Control.
- Stock Takes.
- Ordering and Auto Stocker Procedure.
Shop Assistant
Collin's Court Chickens
1996 - 1997
- Operated a cash register for cash, check and credit card transactions.
- Responded to customer concerns with friendly and knowledgeable service.
- Built relationships with customers to increase likelihood of repeat business.
- Food Preparation.
Education
Grant High School
Mt GambierSkills
- Accurate money handling
- Active listening skills
- Motivated team player
- Cash register familiarity
- Fast Learner
- Strong work ethic
- Barista
- Problem solving
Verifying orders
Supply Restocking
Additional Information
Referees
Dee O'leary Catering
0438 246 379
Hayley Little
0439 368 375
Louise Beaman - Cheap as Chips Store Manager
8724 7677
0438 254 758
Timeline
Pharmacy Assistant
Chemist King
03.2022 - Current
Sales Assistant
Muffin Break
02.2018 - 03.2022
Shop Assistant
Chicken Boss
2015 - 02.2018
Shop Assistant
West-End Deli
2010 - 2015
Deli Manager/Assistant
Woolworths Mount Gambier
1997 - 2007
Shop Assistant
Collin's Court Chickens
1996 - 1997
Grant High School
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