Deeksha Deeksha
Adelaide
Summary
Skilled in customer service and critical thinking, I excelled at Front End by enhancing customer loyalty through empathetic conflict resolution and informed product recommendations. As a Traffic Controller at One Stop Traffic Solution, I ensured safety and minimized congestion. My proactive approach and ability to manage high-stress situations resulted in improved customer relations and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Front End
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Traffic Controller
One Stop Traffic Solution
04.2023 - 12.2024
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
Education
Diploma Of Nursing - Nursing
Torrens University Australia
88 Wakefield St Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Front End
11.2023 - Current
Traffic Controller
One Stop Traffic Solution
04.2023 - 12.2024
Diploma Of Nursing - Nursing
Torrens University Australia
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