Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Deeksha Deeksha

Adelaide

Summary

Skilled in customer service and critical thinking, I excelled at Front End by enhancing customer loyalty through empathetic conflict resolution and informed product recommendations. As a Traffic Controller at One Stop Traffic Solution, I ensured safety and minimized congestion. My proactive approach and ability to manage high-stress situations resulted in improved customer relations and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Front End
11.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Traffic Controller

One Stop Traffic Solution
04.2023 - 12.2024
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.

Education

Diploma Of Nursing - Nursing

Torrens University Australia
88 Wakefield St

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations

Certification

  • First Aid Certification - American Red Cross or St John Ambulance.

Languages

Hindi
Full Professional
Punjabi
Full Professional

Timeline

Customer Service Representative

Front End
11.2023 - Current

Traffic Controller

One Stop Traffic Solution
04.2023 - 12.2024

Diploma Of Nursing - Nursing

Torrens University Australia
Deeksha Deeksha