Deema AlSadoun

• Develop the operational plan for HR development in line with the business plan of Human Resources and strategic plan.
• Develop HR development processes, procedures in compliance with policies and business needs for automation.
• Monitor HR key performance indicators (KPIs).
• Develop and implement human resources projects.
• Develop and update organizational structures.
• Ensure that job descriptions (JDs), job families (JFs), and competencies are updated based on the organization's structure.
• Supervise HR policies, procedures, and processes, grading structure, and career path.

• HR Operations (Employee Contracts, Employee Letters, Employee Security Backgrounds Check, General Organization for Social Insurance (GOSI), Time and Payroll, Mudad Payroll & Compliance System - Onboarding and Offboarding, Secure compliance with policies and directives).

Identifying training needs based on skills gap analysis, developing group and individual learning courses, and managing the training budget.

• Leading, directing, and managing the team in their daily tasks and project tasks.
• Oversee team goals and KPIs, and oversee performance, planning, scheduling, and task execution.
• Ensure tasks are completed on time and quality standards are met.
• Reports that have been worked on:

-Service Level Agreement with client (SLA).

-Quality Check Plan (QCP).

-Standard Operating Procedure (SOP).

-Failure Mode and Effects Analysis (FMEA).

-Control Charts.

-Volumes Forecasting.

-Full-Time Equivalent Estimation Model (FTE).

-Defect Log Analysis.

-Calibrations (Internal, External).

-Participation in Internal/External Audit.

Providing exceptional service to customers, addressing inquiries, resolving issues, and offering information about banking products and services. This occupation demands strong communication skills, financial knowledge, and the ability to navigate various banking systems.