Summary
Overview
Work history
Education
Skills
Timeline
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Deena Russom

Riyadh,Saudia Arabia

Summary

A highly adaptable professional with proficiency in both English and Arabic, offering exceptional communication and problem-solving skills. Demonstrates strong multi-tasking abilities and a proven capacity to quickly absorb new knowledge. Committed to leveraging these competencies to achieve career growth and contribute effectively in dynamic environments.

Overview

9
9
years of professional experience
6062
6062
years of post-secondary education

Work history

Head Waitress

Cool Inc - Madeo
Riyadh, Riyadh Region
10.2024 - 09.2025
  • Greeting guests and presenting menu
  • Listing and describing specials, making recommendations and taking orders
  • Serving food to high standards by ensuring that all dishes are presented correctly and in a timely manner
  • Checking on diners during their meal to ascertain their satisfaction levels
  • Monitoring waiters, assigning tasks and solving guests complaints

Head Waitress

Coolinc-Rauls
Riyadh, Riyadh Region
04.2024 - 10.2024
  • Oversaw daily operations of restaurant floor ensuring efficient service and customer satisfaction.
  • Trained and mentored junior staff on menu knowledge and proper serving techniques.
  • Coordinated with kitchen staff to ensure timely delivery of food and beverages to customers.
  • Managed reservations and seating arrangements to optimise guest experience during peak hours.

Head Waitress

Coolinc-Rauls Restaurant
Riyadh, Riyadh Region
10.2023 - 04.2024
  • Led team of waitstaff to deliver exceptional dining experiences for guests.
  • Trained new staff in customer service protocols and menu knowledge.
  • Coordinated dining room operations to ensure efficient service flow and guest satisfaction.
  • Assisted in resolving customer complaints to maintain positive atmosphere in establishment.

Headwaitress

Cool Inc - Over Under
08.2022 - 10.2023
  • Assisting guests by taking their orders and upselling certain products.
  • Ensuring quality of service by following up on the orders made and delivering them to the table in a timely manner
  • Ensuring guests satisfaction by delivering the best service based on the restaurant's sequence of service

Receptionist

Modern Food - MYAZU
01.2022 - 01.2022
  • Checking in guests and ensuring accuracy of guests information.
  • Assigning tables to guests and escorting to said tables
  • Providing accurate floor update

Headwaitress

Modern Food - MYAZU
01.2020 - 01.2022
  • Assisting guests by taking their orders and recommending dishes based on their tastes.
  • Ensuring quality of service by following up on the orders made and delivering them to the table in a timely manner
  • Ensuring guests satisfaction by delivering the best service based on the restaurant's sequence of service.

Commis Waitress

Al Ghadir Compound
01.2018 - 01.2020
  • Facilitating guest experience by delivering orders to tables and serving the food to the guests
  • Maintaining the general atmosphere and quality of service by ensuring cleanliness of the lounge

Cashier and Sales representatives

Riyadh Gallery Kiosk
01.2017 - 01.2018
  • Assisting customers by providing sufficient information of the jewellery and other products
  • Recommend the best suitable product according to the customer's taste and needs.
  • Handling all cashier and sales transactions during the day

Education

High school Diploma - High School

International Eritrean School
Riyadh
01.2020

Diploma - Computer Microsoft and Visual Basic Programming

International Eritrean School Riyadh
Riyadh
01.2020

English Course -

International Eritrean School
Riyadh
01.2020

Training With Bar Manager
Riyadh

Skills

  • Language: English and Arabic (Spoken and Written)
  • Multi-tasking skills
  • Fast learner and ability to absorb knowledge
  • Communication skills
  • Problem solving skills

Timeline

Head Waitress

Cool Inc - Madeo
10.2024 - 09.2025

Head Waitress

Coolinc-Rauls
04.2024 - 10.2024

Head Waitress

Coolinc-Rauls Restaurant
10.2023 - 04.2024

Headwaitress

Cool Inc - Over Under
08.2022 - 10.2023

Receptionist

Modern Food - MYAZU
01.2022 - 01.2022

Headwaitress

Modern Food - MYAZU
01.2020 - 01.2022

Commis Waitress

Al Ghadir Compound
01.2018 - 01.2020

Cashier and Sales representatives

Riyadh Gallery Kiosk
01.2017 - 01.2018

High school Diploma - High School

International Eritrean School

Diploma - Computer Microsoft and Visual Basic Programming

International Eritrean School Riyadh

English Course -

International Eritrean School

Training With Bar Manager

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Deena Russom