Deena Russom
Riyadh,Saudia Arabia
Summary
A highly adaptable professional with proficiency in both English and Arabic, offering exceptional communication and problem-solving skills. Demonstrates strong multi-tasking abilities and a proven capacity to quickly absorb new knowledge. Committed to leveraging these competencies to achieve career growth and contribute effectively in dynamic environments.
Overview
9
9
years of professional experience
6062
6062
years of post-secondary education
Work history
Head Waitress
Cool Inc - Madeo
Riyadh, Riyadh Region
10.2024 - 09.2025
- Greeting guests and presenting menu
- Listing and describing specials, making recommendations and taking orders
- Serving food to high standards by ensuring that all dishes are presented correctly and in a timely manner
- Checking on diners during their meal to ascertain their satisfaction levels
- Monitoring waiters, assigning tasks and solving guests complaints
Head Waitress
Coolinc-Rauls
Riyadh, Riyadh Region
04.2024 - 10.2024
- Oversaw daily operations of restaurant floor ensuring efficient service and customer satisfaction.
- Trained and mentored junior staff on menu knowledge and proper serving techniques.
- Coordinated with kitchen staff to ensure timely delivery of food and beverages to customers.
- Managed reservations and seating arrangements to optimise guest experience during peak hours.
Head Waitress
Coolinc-Rauls Restaurant
Riyadh, Riyadh Region
10.2023 - 04.2024
- Led team of waitstaff to deliver exceptional dining experiences for guests.
- Trained new staff in customer service protocols and menu knowledge.
- Coordinated dining room operations to ensure efficient service flow and guest satisfaction.
- Assisted in resolving customer complaints to maintain positive atmosphere in establishment.
Headwaitress
Cool Inc - Over Under
08.2022 - 10.2023
- Assisting guests by taking their orders and upselling certain products.
- Ensuring quality of service by following up on the orders made and delivering them to the table in a timely manner
- Ensuring guests satisfaction by delivering the best service based on the restaurant's sequence of service
Receptionist
Modern Food - MYAZU
01.2022 - 01.2022
- Checking in guests and ensuring accuracy of guests information.
- Assigning tables to guests and escorting to said tables
- Providing accurate floor update
Headwaitress
Modern Food - MYAZU
01.2020 - 01.2022
- Assisting guests by taking their orders and recommending dishes based on their tastes.
- Ensuring quality of service by following up on the orders made and delivering them to the table in a timely manner
- Ensuring guests satisfaction by delivering the best service based on the restaurant's sequence of service.
Commis Waitress
Al Ghadir Compound
01.2018 - 01.2020
- Facilitating guest experience by delivering orders to tables and serving the food to the guests
- Maintaining the general atmosphere and quality of service by ensuring cleanliness of the lounge
Cashier and Sales representatives
Riyadh Gallery Kiosk
01.2017 - 01.2018
- Assisting customers by providing sufficient information of the jewellery and other products
- Recommend the best suitable product according to the customer's taste and needs.
- Handling all cashier and sales transactions during the day
Education
High school Diploma - High School
International Eritrean School
Riyadh01.2020
Diploma - Computer Microsoft and Visual Basic Programming
International Eritrean School Riyadh
Riyadh01.2020
English Course -
International Eritrean School
Riyadh01.2020
Training With Bar Manager
RiyadhSkills
- Language: English and Arabic (Spoken and Written)
- Multi-tasking skills
- Fast learner and ability to absorb knowledge
- Communication skills
- Problem solving skills
Timeline
Head Waitress
Cool Inc - Madeo
10.2024 - 09.2025
Head Waitress
Coolinc-Rauls
04.2024 - 10.2024
Head Waitress
Coolinc-Rauls Restaurant
10.2023 - 04.2024
Headwaitress
Cool Inc - Over Under
08.2022 - 10.2023
Receptionist
Modern Food - MYAZU
01.2022 - 01.2022
Headwaitress
Modern Food - MYAZU
01.2020 - 01.2022
Commis Waitress
Al Ghadir Compound
01.2018 - 01.2020
Cashier and Sales representatives
Riyadh Gallery Kiosk
01.2017 - 01.2018
High school Diploma - High School
International Eritrean School
Diploma - Computer Microsoft and Visual Basic Programming
International Eritrean School Riyadh
English Course -
International Eritrean School
Training With Bar Manager