Deepak Joseph

• Answering customer questions via email, live chat, and telephone
• Conversion of Social media leads
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts
• Work with documents and records across various departments, including human resources, marketing and construction.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Described product and service details to customers to provide information on benefits and advantages.

• Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
• Provided support for document controls and worked with contract documents.
• Managing and Leading document control team and implement document control systems
• Managing and controlling of documents such as submissions, letters drawing and specification, distributing as per set communication protocol to team members and general contractor as well as subcontractors and others.
• Built and updated diverse documents, charts, tables and mail merges using various programs.
• Completed transmittal logs and stored in files for specified durations.

• Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
• Review and update technical documents (e.g. manuals and workflows)
• Distribute project-related copies to internal teams.
• File the documents in physical and digital records.
• Create templates for future use
• Retrieve files as requested by employees and clients
• Prepare ad-hoc reports on projects as needed

• Ensure service delivery meets agreed client Service Level Agreement turnaround times.
• Complete pre-employment screening enquiries to conclusion as per the client specification.
• Ensure all verbal and written records are registered and maintained.
• Ensure that VOLT extranet is updated regularly on progress of screen.
• Handle sensitively the personal data of applicants in compliance with Data Protection requirements.
• Support TEAM LEADER in achieving team targets.
• Initiate •Global Regulatory, Compliance, Criminal, Database Check, Criminal Record Verification, Address Verification, Credit and Database Check

• To audit the number of calls given by the client on a daily basis
• Check whether the Associate has incorporated Knowledge and competence and the customer was able to comprehend to what the Executive was talking about
• Attend external & Internal call calibrations
• To check if the Customer care Executive has used the right telephone etiquette, and followed appropriate hold procedures and has a given a proper resolution for the customer’s request
• Conduct Error/Accuracy meetings on a weekly basis, with the team.
• Giving feedback on a regular basis and conduct meetings with the operations, to bridge the gaps in the process.
• Analyzing and publishing various reports which are beneficial for Operations.
• Publishing monthly/weekly Dashboards to the Operations
• Ensuring Process Maps and Standard Operating Procedures are in place and are regularly updated

CUSROMER CARE EXECUTIVE

• Receiving Inbound calls for query, Request & Complaint.
• Resolving the customer payment related queries through service portal
• Kept accurate records of all customer interactions and transactions.
• Describe products and services & respond to questions.
• Identify and overcome objections
• Take the customer through the sales process obtain customer information and leads.

• Contact businesses or private individuals through phone.
• Deliver prepared sales scripts to persuade potential customers to purchase a product.
• Describe products and services & respond to questions.
• Obtain customer information and leads & followups.
• Complete records of telephonic interactions, orders and accounts.