SAGA2
Deepal Bandara
Warranty Administrator
Riyadh,KSA
Summary
Detail-oriented Warranty Administrator with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 11 years of related experience.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Spare Parts Administrator
Speedline Auto parts
Riyadh
10.2021 - Current
- Maintained and analyzed ERP database to facilitate sales strategies and study customer ordering behavior.
- Liaised with internal teams to develop, implement and maintain proactive sales and marketing approach for distribution of parts and services.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Adjusted stock to curtail accumulation of unused or old parts.
- Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
Warranty Administrator
SAMACO - Audi & VW dealer
Riyadh
08.2010 - 10.2021
- Processed and recorded new policies and claims.
- Coordinated with manufacturer’s warranty representatives to help resolve customer issues.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Processed claims by manufacturer within one working day
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Processed claim paperwork and followed up on missing information to complete processing.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Monitored factory recalls and announcements to stay on top of changes.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Verified client information by analyzing existing evidence on file.
- Collected premiums and issued accurate receipts.
- Posted payments to accounts and maintained records.
- Recorded any claims for warranty and repaired or changed part in accordance to policy of company.
- Assisted technicians with any questions regarding claims.
- Reviewed 100 patient cases daily and verified warranty coverage information
Education
Certificate - Automobile Mechanics And Practice
Ceylon German Technical Training Institute
Colombo, Sr Lanka 01.2002 - 08.2006
Skills
Budgeting
Business planning
Recordkeeping skills
Claims submissions
Paperwork processing
Factory recalls knowledge
Documentation abilities
Prior authorization processing
Software
ELSA-Pro
ETKA
MS Excel
CDK Global -Drive
Certification
General certificate in education (Advanced level in commerce trade)
Timeline
Spare Parts Administrator
Speedline Auto parts
10.2021 - Current
Warranty Administrator
SAMACO - Audi & VW dealer
08.2010 - 10.2021
General English Advance course at British council
08-2002
Certificate - Automobile Mechanics And Practice
Ceylon German Technical Training Institute
01.2002 - 08.2006
Successfully completed advance computer science (Hardware, Software & Operating system)
05-2001
General certificate in education (Advanced level in commerce trade)
12-2000