DEEPTI LANDAGE

Key Accountabilities;

* Assists in leading the Communities housekeeping ,janitorial and laundry operations.
* Oversees the implementation of day-to-day services.
* Ensures the Housekeeping, Janitorial and Laundry operation meets the target guest needs, employee satisfaction, focuses on growing customer satisfaction.
* Responsible to oversee the delivery of the service level agreements and key performance indicators in the contract .
* To monitor and ensure best practice is achieved in line with pre agreed SOPs.
* To ensure all team members are suitably trained and equipped in order that they operate in accordance with our departmental SOP and QHSE policies and procedures.
* Proactively manage and take ownership of day-to-day issues that arise in the operations.
* Seek and create solutions to problems in operations.
* Liaise with client and employees, to ensure that it meets and exceeds service level agreements.
* Immediately notify and report the quality control team of any safety issues or concerns.
* Monitor stock levels of chemical, consumables, linen.
* Ensure all equipment is available, maintained and serviced regularly and as needed.
* Encourage employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to ‘think outside the box’.

• Managing and running UHNW families.
• Worked on the blueprints & layouts accordingly snagging and DE-snagging the areas and getting it accomplished through OEM vendors.
• Considering the space allocation for areas, arranging the furniture and accessories in accordance with the approved layout for front-of- the-house and back of the house areas.
• Conducted market survey to identify and evaluate the best of the equipment's, supplies, linen are available and work out the cost.
• Managed the vendors quotations and invoices and verifying the same.
• Developed set standards and conducted daily site rounds.
• Developed suitable budget controls and monitoring the service level agreement.
• Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among the team.
• Managed the guest and ensured exceptional guest service experience is provided.