Dena Mohammed Alrowais
Saudi Arabia
Summary
Professional specializing in regulatory compliance and ISO 9001 standards. Expertise in Six Sigma methodologies and project management, resulting in improved operational efficiency. Committed to continuous improvement and achieving outstanding results in quality assurance initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Quality assurance officer
Gulf International Bank GIB
06.2023 - Current
- Achieved 99% compliance with quality standards across all projects.
- Streamlined QA processes, reducing testing time by 30%.
- Implemented automated testing, increasing efficiency by 40%.
- Identified and resolved critical defects, saving $100K in potential losses.
- Conducted training sessions, improving team performance by 25%.
- Led audits resulting in zero non-conformities for two consecutive years.
- Championed culture of quality, elevating team engagement by 20%.
- Collaborated with cross-functional teams to enhance product quality.
Quality Assurance Officer
GIB Gulf International Bank
11.2022 - 05.2023
Tamheer | Human Resources development program (HRDP).
Executed daily quality evaluations for calls, chats, emails, and Twitter cases to ensure compliance with company standards.
Delivered daily Quality and Sales Performance Reports, identifying trends and opportunities for improvement.
- Monitored agent performance to enhance service quality and operational efficiency.
- Ensured adherence to quality guidelines, contributing to high levels of customer satisfaction.
- Conducted thorough testing of software applications to confirm compliance with established quality standards.
- Evaluated system performance, providing recommendations for process improvements.
- Trained junior staff on quality assurance methodologies and tools to bolster team capabilities.
Education
Bachelor of Arts - English Language and Literature translation and general
Imam Abdulrahman Bin Faisal University
Skills
- Quality assurance and auditing
- Project management
- Microsoft Office proficiency
- Research writing and analysis
- Time management
- Public relations and communication
- Regulatory compliance
- Multitasking skills
- Document control
- QA tools expertise
- Compliance knowledge
- Policy development
- Quality assurance processes
- Team development
- Project management experience
- Six Sigma certification
- ISO 9001 knowledge
Websites
Certification
- PMP (Project Management Professional) – Project Management Institute
- Lean Six Sigma Black Belt – IMC BOK & CPD
- Lean Six Sigma Green Belt – IMC BOK & CPD
- Lean Six Sigma Yellow Belt – IMC BOK & CPD
- IOS 9001: 2015 IMC BOK & CPD
LANGUAGES
Arabic – Native
English – Fluent
GRADUATION PROJECT
Examining the Effectiveness of Social Networking Sites on Language Learners' Motivation, Confidence and Autonomy., Analyzed how platforms like Twitter and Instagram influence learners' motivation, self-confidence, and autonomy in language learning.
Timeline
Quality assurance officer
Gulf International Bank GIB
06.2023 - Current
Quality Assurance Officer
GIB Gulf International Bank
11.2022 - 05.2023
Bachelor of Arts - English Language and Literature translation and general
Imam Abdulrahman Bin Faisal University