Denise Goh
Norwood
Summary
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Gazman
Norwood
06.2025 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Worked towards business targets regularly through employee engagement and forward-thinking planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Completed a weekly payroll for employees with Dayforce software (provided by the Company).
- Conducted regular checks with staff to motivate team members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed inventory levels and coordinated restocking efforts to maintain product availability.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised daily store operations and ensured compliance with company policies.
Sales Assistant
Ally Fashion
Adelaide
01.2021 - 05.2025
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Store Management
Best And Less
Alice Springs
02.2019 - 05.2021
- Scheduled & led weekly store meetings for all employees to discuss sales promotions & new inventory while proving platform for all to voice concerns.
- Engaged and interacted with customers to create positive shopping experiences & drive revenue growth.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Oversaw, trained and encouraged employee's and Assistant Manager's, promoting culture of efficiency and performance.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Instructed staff on appropriately managing difficult and complicated sales and unhappy customers by implementing a high level of training and encouraging use of strong communication skills.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
Education
Bachelor of Criminology -
Flinders University
AdelaideHigh School Diploma -
Centralian Senior College
Skills
- Order management
- Relationship building & management
- Team leadership & coaching
- Maximizing profitability
- Training and development
- Accurate money handling
- Customer Relations
- Strong multi-tasking
- Solution selling
- Database Management
- Store organization
- Store opening and closing
Accomplishments
- Achieved top 10 national store ranking for customer recognition within 1 year.
- Achieved a total of 3 years without a customer complaint.
- Achieved a total of 1.68% shrinkage in loss within 6 months.
- Excelled to the position of Store Manager within the first 3 years in the company.
References
Rhiannon Lovegrove, Store manager, Ally Fashion, 695@allyfashion.com, 0488 399 089, 08 722 301 31
Timeline
Assistant Store Manager
Gazman
06.2025 - Current
Sales Assistant
Ally Fashion
01.2021 - 05.2025
Store Management
Best And Less
02.2019 - 05.2021
Bachelor of Criminology -
Flinders University
High School Diploma -
Centralian Senior College