Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Murphy

Munno Para

Summary

Dynamic Service Technician with a proven track record at Fresh and Clean, while enhancing customer satisfaction through effective communication. Recognized for attention to detail and problem resolution, consistently meeting project deadlines and adhering to safety protocols to ensure high-quality service delivery.

Overview

25
25
years of professional experience

Work History

Service Technician

Fresh and Clean
04.2010 - Current
  • Outlined available repair and service options.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Cultivated a team environment focused on continuous improvement through training.

Party Hostess / Shop Assistant

Hungry Jacks
03.2009 - 12.2009
  • Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.
  • Confirmed delivery of all agreed-upon party package elements.
  • Enhanced guest experience by providing attentive service and anticipating party needs.
  • Maintained a welcoming atmosphere with excellent interpersonal skills and friendly demeanor.
  • Executed special requests to cultivate loyal clientele.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Remained calm and composed in tense situations involving angry or upset customers.

Cook / Shop Assistant

Tasty Chicken
11.2000 - 01.2009
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Ambulance Officer

Sa Ambulance Service
03.2002 - 08.2004
  • Enhanced team performance by conducting regular training sessions on medical procedures and protocols.
  • Increased patient satisfaction by providing compassionate care during transport to medical facilities.
  • Developed comprehensive incident reports promptly after each call, allowing for accurate record-keeping and analysis of trends over time.
  • Improved patient care by efficiently responding to emergency calls and providing appropriate medical assistance.
  • Ensured compliance with state regulations through meticulous documentation of patient assessments, treatments, and transport details.
  • Streamlined ambulance operations by maintaining clean, organized, and well-stocked vehicles for optimal readiness.
  • Reduced response times with effective communication and coordination between dispatchers, first responders, and hospital staff.
  • Evaluated equipment usage regularly for efficient inventory management and timely replacement of expired or damaged items.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
  • Administered first aid such as bandaging, splinting and oxygen support.
  • Assisted patients onto ambulance gurney and with transfer into ambulance.
  • Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
  • Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
  • Maintained flexible availability to accommodate on-call hours.
  • Earned and maintained necessary certifications.

Education

Food And Beverage Processing

TAFE SA
SA
2005

Basic Patient Care / Professional Driving / Commun

Sa Ambulance
Tailem Bend, SA
2002

Advanced Clerical

Blacktown Tafe
Blacktown, NSW
1987

High School Certificate

St Dominic's College
Penrith, NSW
1980

Skills

  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Documentation and reporting
  • Professional and courteous
  • Quality assurance
  • Time tracking
  • Customer relationship management
  • Safety procedures adherence
  • Client relationship management

Timeline

Service Technician

Fresh and Clean
04.2010 - Current

Party Hostess / Shop Assistant

Hungry Jacks
03.2009 - 12.2009

Ambulance Officer

Sa Ambulance Service
03.2002 - 08.2004

Cook / Shop Assistant

Tasty Chicken
11.2000 - 01.2009

Food And Beverage Processing

TAFE SA

Basic Patient Care / Professional Driving / Commun

Sa Ambulance

Advanced Clerical

Blacktown Tafe

High School Certificate

St Dominic's College

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Denise Murphy