Dhafer Albishi
Front Office
Alkhobar,Saudi Arabia
Summary
Dynamic Front Desk Supervisor at Aloft Hotel, recognized for enhancing guest satisfaction through exceptional problem-solving and active listening skills. Successfully trained staff, fostering a supportive environment that boosted morale and productivity. Expert in hospitality services and adept at managing reservations, contributing to a significant increase in positive online reviews.
Overview
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Language
Work History
Front Desk Supervisor
Aloft Hotel
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collected room deposits, fees, and payments.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Education
73.37 - Scientific
Alkhaleej
Dammam , Saudi Arabia 05.2019
Skills
Listening skills
Problem-solving skills
Scheduling and planning
Hospitality services
System updates
Staff training and development
Print daily reports
Print recanalization reports
Knowledge of how to solve problems encountered during the mid-shift
Timeline
Front Desk Supervisor
Aloft Hotel
73.37 - Scientific
Alkhaleej