Dhafer Albishi

Aloft Hotel

Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Collected room deposits, fees, and payments.
Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.

Summary