Dhafer AlShehri

• Expertly managed and managing critical components of ePPT, ID4M, ensuring successful delivery and implementation
• Played a pivotal role in integrating the ePPT system with ICAO standards, focusing on maintaining stringent cyber security measures
• Developed and maintained comprehensive project schedules, guaranteeing timely completion, strict budget adherence, and superior quality outcomes
• Forged a strong partnership with Smart Cards suppliers to ensure expedited delivery of orders, bolstering project support and efficiency
• Spearheaded risk management and compliance strategies, conducting in-depth risk assessments to mitigate vulnerabilities within ID documentation processes
• Managed ePassport and ID projects risks, performing thorough vulnerability assessments (VAs), to identify and mitigate potential threats
• Implemented robust QA protocols to maintain the highest software standards for ePPT, ID system and Premium Resident ID projects
• Directed detailed acceptance testing procedures to validate functionality against requirements, ensuring products integrity and reliability
• Conducted thorough analyses of products and processes, proposing and implementing practical solutions and modifications to enhance quality standards
• Ensured project alignment with NIC and SDAIA policies, procedures, and standards, enhancing bid effectiveness and contractor engagement through detailed scope assessments
• Oversaw overall implementation of Departments projects, ensuring alignment with project objectives and stakeholder expectations
• Focused on monitoring projects to ensure they are completed on time, within scope and on track, maintaining rigorous quality assurance throughout the project lifecycle
• Defined strategic project goals by identifying critical issues, strategies, and performance indicators, ensuring robust monitoring and risk mitigation plans were in place
• Managed the successful integration of the ePPT system with international standards set by ICAO, ensuring compliance with Governance protocols, risk management, and Cybersecurity compliance (GRC).

• Establish and maintain project schedules to ensure timely completion, adherence to budget, and high-quality outcomes
• Collaborate closely with the Smart Cards supplier, ensuring prompt delivery of orders to support other program projects
• Responsible of Risk management and compliance strategies at ID documents projects
• Enhanced bidder effectiveness through thorough assessment of contractor scopes and material takeoffs
• Effectively managed staff by implementing NIC policies, procedures, and standards
• Authored SOWs, SLCs/SLAs and other project-related documents; developed and launched RFPs for projects
• Set planning goals for projects by defining crucial issues, strategies, and performance indicators
• Conducted comprehensive risk assessments to pinpoint vulnerabilities and formulate mitigation plans
• Monitored project costs, produced job cost projections, and provided final approval for bill payments
• Performed product and process analyses and proposed practical solutions, including modifications to procedures, goods, or quality standards, if required
• Outlined plans and resources necessary to meet project goals and objectives, establishing realistic timelines
• Determined strategies and resources needed to achieve the project's goals and objectives by setting reasonable deadlines and checkpoints
• Work and monitoring tasks delivery in ID program projects

• Manage and oversee technical service requests on the ServiceNow platform (ITSM module).
• Analyze and enhance IT service workflows to improve efficiency and reduce response times.
• Supervise and monitor service operations to ensure quality compliance and process optimization.
• Collaborate with technical and quality teams to maintain service excellence and alignment with organizational standards.
• Lead initiatives for automation, KPI tracking, and continuous service improvement across departments.

• Provided first-level support and escalated second and third-level support issues to vendors as necessary
• Contributed as a team member to establish and create new ID systems (EMS & CMS) over a period of two years
• Collaborated with various departments within NIC to implement all requirements for the new ID2M systems
• Assumed the role of team leader for operations
• Led the technical support team, overseeing and managing issues related to system support
• Supported the operations of the production lines for National ID cards
• Handled daily tasks and provided ongoing support for the ID system

• Enabled document management and chip data integration for secure documents
• Activated and configured smart chips for smart national ID cards
• Monitored and ensured the accuracy of data stored within the chip
• Managed regular updates and maintenance of chip OS to ensure stability and security
• Managed extensively with MULTOS and Java OS platforms for chip customization and implementation
• Ensured the compatibility of data across various smart card applications and maintained system integrity
• Managed iKMA (Identity Key Management Application) for whitelisting and data enablement processes, ensuring secure authorization within MULTOS environment