Dhara Shah
Hillcrest
Summary
Administrator with 5+ years of experience enhancing customer satisfaction through innovative solutions and effective CRM management. Demonstrates strong skills in team collaboration, process improvement, and conflict resolution, resulting in positive client feedback and streamlined operations.Committed to implementing strategic changes that boost team efficiency and service quality.
Overview
16
16
years of professional experience
Work History
Business Owner
Artisan Coffeehouse
04.2013 - Current
- Manage team dynamics for effective collaboration and seamless project execution.
- Analyze data to uncover trends, crafting strategies for operational enhancement.
- Innovate solutions to complex challenges, integrating new technologies for efficiency.
- Ensure quality control with precise attention to detail, maintaining high standards.
- Enhance customer satisfaction by refining coffee brewing methods and sustainable sourcing.
- Fostered a vibrant team culture, improving staff retention and productivity. Partnered with local artists to create unique ambiance, attracting new clientele.
- Anticipated market trends, introducing speciality brews ahead of competitors. Expanded business model to include mobile coffee van, tapping into new revenue streams.
- Maintained rigorous quality control, ensuring consistent product excellence. Implemented comprehensive staff training programme, elevating service standards.
- Boosted staff retention and productivity by fostering a vibrant team culture. Partnered with local artists, creating unique ambiance and attracting new clientele.
- Implemented rigorous quality control measures, ensuring consistent product excellence.
Developed comprehensive staff training programme, elevating service standards.
Customer Service and Administration
Vodafone Australia
07.2009 - 04.2013
Streamlined processes, leading to improved efficiency.
significantly.
Resolved complex customer inquiries, decreasing escalation rates and
Increased client satisfaction.
Maintained accurate customer records, ensuring data integrity and
Maintained uninterrupted and seamless service processes.
Ensured accuracy in maintaining customer records.
Executed administrative duties attentively, significantly reducing mistakes.
enhancing quality standards.
Pioneered new administrative techniques, driving operational excellence.
Proposed creative solutions to complex customer inquiries, boosting
satisfaction levels.
Analysed and optimised administrative workflows, leading to substantial
productivity gains.
Contributed to measurable improvements in departmental efficiency.
Optimised administrative workflows, driving substantial productivity gains.
Contributed to measurable improvements in departmental efficiency and
service quality.
Pioneered new administrative techniques, fostering operational excellence.
Proposed creative solutions to intricate customer issues, elevating
satisfaction levels.
Education
Bechlor Of Engineering - Engineering
S. P. University
Gujarat06.2006
Skills
- Experience using CRM platforms or customer tracking systems to log interactions, track progress, and ensure smooth communication
- Reviewing documents for accuracy and completeness, ensuring complian with company standards and legal requirements
- Familiarity with the phases of the residential building process, particularl pre-construction stages
- Understanding how to interpret house plans, contracts, and associated building documentation
- Competence in office software such as Microsoft Office Suite (Word, Exc Outlook)
- Ability to learn and adapt to industry-specific software or systems for project management or file tracking
- Awareness of industry regulations, permits, and compliance standards related to residential housing
- Excellent verbal and written communication skills to provide clear, timel! updates to customers at every step of the process
- Empathy and professionalism when managing inquiries, resolving issues, setting expectations with clients
- Skilled at liaising with internal teams, such as Planning, Customer Service and Studio teams, to ensure seamless handovers
- Effective communication for coordinating tasks, clarifying requirements, and ensuring alignment among departments
- Ability to prioritise tasks, meet deadlines, and handle multiple client files simultaneously
- Strong organizational skills to manage pre-construction workflows and ensure timely progression through various phases
- Keen eye for detail to ensure that all documentation is accurate, complet and free of discrepancies
- Ability to double-check all aspects of the pre-construction file before handover
- Anticipating challenges in the pre-construction process and resolving the efficiently
- Proactively identifying gaps in documentation or communication and taking corrective action
- Ability to handle unexpected changes or customer concerns with a solution-focused mindset
- Commitment to delivering excellent customer service by understanding client needs and expectations
- Patience and professionalism in handling customer concerns or delays
- Positive attitude and willingness to work collaboratively with colleagues to achieve shared goals
Build own house
- Built own house with a builder and gain valuable experiences.
- Planning: Understanding design, space optimisation, and permits.
- Budgeting: Managing costs, prioritising features, and negotiating contract.
- Construction Knowledge: Learning about materials, processes, and contractor roles.
- Problem-Solving: Handling delays, challenges, and finding practical solutions.
- Communication: Collaborating with builders, architects, and resolving conflicts.
- Project Management: Overseeing schedules, milestones, and quality control.
- Personal Growth: Developing patience, resilience, and decision-making skills.
- Customisation: Creating tailored designs and balancing creativity with practicality.
- Sustainability: Exploring energy-efficient and eco-friendly options.
- Maintenance: Gaining insights into durable materials and home systems.
Strength
- Leadership
- Team Collaboration
- Problem-Solving
- Adaptability
- Strong Work Ethic
Additional Information
References
References
Provided by request
Timeline
Business Owner
Artisan Coffeehouse
04.2013 - Current
Customer Service and Administration
Vodafone Australia
07.2009 - 04.2013
Bechlor Of Engineering - Engineering
S. P. University
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