Summary
Overview
Work history
Education
Skills
Certification
Personal Profile
Accomplishments
Training
Personal Profile
Timeline
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DHARMENDER KUMAR

DHARMENDER KUMAR

Khobar,Eastern Province

Summary

Customer-oriented Operations manager with a proven track record of guiding high-performance teams to exceed objectives. Strong dedication to delivering excellence through effective team building and training development. Skilled in strategic planning and execution, driving results in competitive environments. Multilingual communicator focused on enhancing customer satisfaction and operational efficiency.

Overview

18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Brand Operations Manager

United First Catering Company (LIEVITO specialty pizza)
Al Khobar, Dammam, Saudi Arabia
05.2025 - 08.2025
  • Optimized restaurant layout and seating arrangements to enhance space utilization.
  • Led, motivated, and trained front-of-house and back-of-house staff, managing performance effectively.
  • Managed budgets, monitored revenue and costs, and ensured profitability through strategic financial oversight.
  • Delivered exceptional customer service while addressing guest complaints promptly and professionally.
  • Maintained high standards of food quality and adherence to health regulations.
  • Implemented marketing strategies to attract customers and promote restaurant offerings.
  • Monitored inventory levels, negotiated with suppliers for favorable terms, and minimized waste.
  • Evaluated and applied new technologies to streamline operations and improve efficiency.
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Head of Operations (Corporate catering, institution catering and Industry catering)

Gupta hospitality service private limited
Guru Gram, India
02.2024 - 03.2025
  • Oversaw operations of 12 corporate and 9 industrial catering locations, generating monthly revenue of 4.8 CR.
  • Managed day-to-day functions of catering services with 194 staff to ensure high-quality food and customer service.
  • Developed and implemented strategies aligned with customer expectations and budgetary constraints.
  • Led compliance with Food & Beverage policies through training, supervision, and hands-on management.
  • Conducted regular reviews of SOPs to maintain operational excellence and document control.
  • Fostered a culture of motivation and teamwork within the catering team to enhance service delivery.
  • Engaged in external networking to identify best practices for developing key performance indicators (KPIs).
  • Streamlined recruitment and training processes to build a proficient administrative team.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Planned revenue generation strategies designed for growth.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Coordinated cross-departmental initiatives to achieve overall business objectives.
  • Developed supplier partnerships for improved supply chain management.
  • Achieved team collaboration with regular staff meetings and feedback loops.
  • Prioritised client satisfaction through the delivery of high-quality services.
  • Introduced cost-saving measures to reduce overheads.
  • Directed daily operations, ensuring smooth business continuity.
  • Implemented risk management plans, securing company assets.

OPERATIONS MANAGER

Integral Food Service WLL
07.2019 - 12.2023
  • Handled CAFÉ ANAAZ (11 corporate locations & 8 Industry catering locations) of Integral Food Service WLL, managing per day revenue 168000 QR, almost 5.4 million sales in a month with 144 staffs.
  • Handled FIFA ARAB CUP 2021 as VENUE manager at AL THUMAMA Stadium, from 30 Nov to 18 Dec 2021
  • Handled 6 corporate catering and 7000 man-days catering for COVID -19 project, managing the staff of 144 staff included (kitchen/ service/ packing/delivery / general cleaning) with driver logistic planning.
  • Managed the kitchen staff, including staff scheduling and training, inventory control, operating schedules, quality control, working with vendors to ensure proper staffing level for each shift
  • Responsible for ensuring to fulfil the requirement of MOPH Qatar for maintain standard for school business.
  • Identified opportunities for growth through customer demand and product development.
  • Acted as an expert within the company.
  • Provided direct oversight to the operations team and other members of the catering team regarding operational issues.
  • Managed food safety, quality control and quality assurance of food in all caterers’ facilities.
  • Coordinated with other departments to ensure a safe, clean and hygienic environment for caterers and staff members.
  • Enforced safety and sanitation standards.
  • Designed menu based on food cost and generate revenue to achieve budgetary and objective goals.
  • Responsible to work actively to ensure the company meets financial and operational goals.
  • Implements measurable appraisal process and ensures that supervisors are developing their own staff according to operational needs/ standards
  • Develop staff schedules and trained over 140 frontline employees, ensuring guest had an exceptional experience.
  • Responsible to control costing and inventory and waste management.
  • Responsible for managing transport and logistic for staff and food transport to schools.
  • Maintains operation by standard operating procedure, productivity, quality and service standards. Determining and implementing system improvements.
  • Maintains patron satisfaction by monitoring, evaluating, and auditing food beverage and service offering, initiating improvements building relationships with preferred patrons.
  • Strong knowledge of industry trends, food knowledge, sales and leadership skills.
  • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
  • Communicating with clients and vendors.
  • Keep financial and administrative records.

Area Manager

DUNKIN DONUTS
Riyadh
10.2016 - 06.2018
  • Handling of 12 stores of Dunkin donuts, Retail Shop showcasing healthy fried products and also the Cafe. Managing a team of 84 staffs and to develop, manage as well
  • Managing a Daily sale of SAR 72000/- with a client size of 5150 guests’ daily delivery orders to the outlets
  • Generating a revenue of SAR 2,160,000/- monthly, out of which contribution towards the gross profit is 15 %
  • Responsible for ensuring that brand values, concept, culture and philosophy is followed in the outlet of the brand
  • Responsible for training and validating managers and staff for the brand
  • Upkeep of the image, standards and principle of the organization, keeping a transparent easily accessible style of management
  • Responsible to work actively to ensure that the company meets financial and operational goals.
  • Responsible for staff development, marketing and visual appearance for assigned units.
  • Actively contributes to development of business initiatives relevant to brand goals

AREA MANAGER

CAFÉ COFFEE DAY
Delhi
01.2010 - 09.2016
  • Managing the day-to-day operations of Multi site restaurants i.e., 7 stores of the company in DELHI (INDIA).
  • Managing a team of 58 staffs and to develop, manage as well as keep them motivated to deliver above from the expectations
  • Managing a Daily sale of INR 320,000/- with a client size of 1750 guests daily delivery orders to the outlets
  • Generating a revenue of INR 9,600,000/- monthly.
  • Execute Induction & Orientation Training process
  • To train, develop, manage and motivate the team
  • Managing performance of the team
  • Conduct Employee Performance Appraisals to review employees past performance and particular emphasis on areas for development
  • Identify and implement succession planning and internal promotion for key positions/candidates in the department in conjunction with training department. And supervise On-Boarding Programs for new employees to make sure they understand the standards, policies and procedures of the department
  • Responsible for motivation of the sub-ordinates and the team (thereby indirectly affecting on the sales)
  • Ensure table visits are done to get customers feedbacks as well as ensure service and product quality is maintained as per the standards
  • Taking care of customer complaints and answering their queries regarding service, products, restaurant and Company
  • Staff Management
  • Ensure Stock Taking and Stock Control
  • Embraces the challenge to trail, monitor and manage new product lines
  • Manages compliance with company procedures and ensures Health and Safety standards are maintained
  • Effective handling of regular clientele
  • Ensure that the standards and quality set by the company are applied throughout the operation of the restaurant
  • Ensure the sales target set by the company is achieving
  • Inventory Management and in store filling as per par levels
  • Ensure compliance with all applicable hospitality laws
  • Ensure guest driven culture and exhibit customer enthusiasm

Associate Manager

Domino’s Pizza ltd
, INDIA
07.2008 - 07.2009
  • Looking after cash and preparing end of day sales report
  • Focus towards target achievement & customer satisfaction
  • Training the team
  • Taking care of inventory check and stock take periodically
  • Looking after the training & Food & Beverage quality standards
  • Dealing with the food & other material vendors
  • Focusing towards customer’s delight
  • Preparing the daily reports, month end reports
  • Preparing of P/L sheet & Food cost control
  • Staff training and motivation.

Management Trainee

Hotel LE Meridian (Starwood hotels)
Jaipur
07.2007 - 06.2008
  • Ensure the sales target set by the company is achieving
  • Inventory Management and in store filling in positive ratio
  • Ensure the qualities standards through continuous supervision and training
  • Execution of company promo and continuous local tie ups
  • In store training & staff handling to ensure smooth operation
  • Ensure customer satisfaction is always high by following standards
  • Preparing the daily reports, month end reports
  • Looking after cash and preparing end of day sales report
  • Focus towards target achievement & customer satisfaction
  • Preparing of P/L sheet & Food cost control
  • Staff training & motivation

Education

Diploma - HOTEL AND TOURISM MANAGEMENT

IDEAL INFORMATIVE MANAGEMENT SCHOOL
01.2002 - 01.2003

Bachelor Degree - HOTEL MANAGEMENT AND CATERING TECHNOLOGY

RAM INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
01.2003 - 01.2007

Skills

  • Product promotion and seasonal marketing
  • People motivation and development
  • Training program planning and organization
  • Excel reporting and analysis
  • Customer-driven culture advocacy
  • Positive work attitude
  • Ambition for achievement
  • Dedication to organizational goals
  • Time management skills
  • Relocation flexibility
  • Effective communication skills
  • New store openings and local marketing strategies
  • Problem-solving
  • Communication skills
  • Team building
  • Strategic planning
  • Leadership
  • Resourcefulness
  • Public Relations
  • Inventory management
  • Quality Assurance
  • Multilingual

Certification

  • Done certification course on Basic FIRST AID & CPR Course with security number – 1041022L5390. From ENERTECH SAFETY TRAINING CENTER on 2022-10-30
  • Done certification course on FIRE WARDEN / MARSHAL TRAINING Course with security number – 1111022L5752, from ENERTECH SAFETY TRAINING CENTER on 2022-10-31.
  • Done certification course on AIRSIDE SAFTEY AWARENESS TRAINING from HAMAD INTERNATIONAL AIRPORT QATAR on 2022-09-18.
  • Done certification course on HACCP LEVEL – 3 with distinctions from HIGHFIELD QUALIFICATION UK. ID – HAC8034268 on 2024-04-02.

Personal Profile

Language Known: Hindi & English
Beginner
Arabic
Beginner

Accomplishments

  • Received appreciation letter for achieving highest advance sale for café coffee day in North India
  • Received appreciation letter for achieving sales targets as STORE MANAGER in café coffee day (INDIA).
  • Received appreciation letter for achieving sales targets as AREA MANAGER in café coffee day (INDIA).
  • Received appreciation letter for achieving 0% attrition for assign area as AREA MANAGER in café coffee day (INDIA).
  • Certified in operation training workshop and coffee culture training workshop in DUNKIN DONUT as AREA MANAGER in Riyadh Saudi Arabia.
  • Received appreciation letter for achieving best sale of new products in assign area as AREA MANAGER in Dunkin Donuts Riyadh Saudi Arabia.
  • Received appreciation letter to provide food catering as operations manager to COVID – 19 projects for one and half year (18- 20 k meals per day) in QATAR

Training

  • Done six months industrial training from THE TAJ HOTEL, VADODARA INDIA.
  • Done three months industrial training from COUNTRY INN AND SUITES BY CARLSON GROUP IN HARIDWAR INDIA.

Personal Profile

  • Father’s Name: Mr. Shish Ram
  • Date of Birth: 17-01-1985
  • Gender: Male
  • Marital Status: Married
  • Nationality: Indian

Timeline

Brand Operations Manager

United First Catering Company (LIEVITO specialty pizza)
05.2025 - 08.2025

Head of Operations (Corporate catering, institution catering and Industry catering)

Gupta hospitality service private limited
02.2024 - 03.2025

OPERATIONS MANAGER

Integral Food Service WLL
07.2019 - 12.2023

Area Manager

DUNKIN DONUTS
10.2016 - 06.2018

AREA MANAGER

CAFÉ COFFEE DAY
01.2010 - 09.2016

Associate Manager

Domino’s Pizza ltd
07.2008 - 07.2009

Management Trainee

Hotel LE Meridian (Starwood hotels)
07.2007 - 06.2008

Bachelor Degree - HOTEL MANAGEMENT AND CATERING TECHNOLOGY

RAM INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
01.2003 - 01.2007

Diploma - HOTEL AND TOURISM MANAGEMENT

IDEAL INFORMATIVE MANAGEMENT SCHOOL
01.2002 - 01.2003

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DHARMENDER KUMAR