Dharmendra Rajbanshi
HOTELIER
Riyadh
Summary
Highly efficient Captain Waiter with solid front-end operations and staff management expertise. Played key role in restaurant's. Superb motivational and communications skills fostered collaborative work environment. Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Effective with proven fine dining operations and staff supervision expertise. Motivated staff to earn excellent. Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Captain
Hotelier
Riyadh
09.2021 - Current
- Responsible for operating F&B outlets as per assigned.
- Role and Responsibilities.
- Monitoring and ensuring F&B service operations are running smoothly.
- Organizing duty roaster of service staffs.
- Cost control, inventory,training.
- Maintaining SOP for quality.
- Should able to introduce innovative ideas for generating targeted sale.
- Guest interaction, Menu presentation and planning.
- Addressing guest requirement and reaching to them.
Server
Hotelier
Riyadh
01.2020 - 09.2021
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Server
Hotelier
Biratnagar
01.2018 - 12.2019
Trainee
Hotelier
Kuala Lumpur
02.2017 - 07.2017
- Shadowed senior team members to learn all related jobs.
- Attended training courses to build understanding of processes, techniques and industry.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Completed documentation and reports for business records.
- Closely monitored and procedures to identify potential areas for improvement.
- Learned new materials, processes and programs quickly.
- Maintained high levels of efficiency during training by taking detailed notes and asking questions.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Observed packing operations to verify conformance to specifications.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Generated reports detailing findings and recommendations.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Developed and updated tracking spreadsheets for tasks.
Education
Bachelor of Hotel Management - Bachelor of Hotel Management
South Asian School of Tourism And Hotel Management
Biratnagar, Nepal2017
Associate of Science - Science Education
Orchid Public Higher Secondary School
Biratnagar, Nepal2013
Skills
- Captain Client Database
- MS Office
- Cultural Awareness
- Attention to Detail
- Critical Thinking
- Interpersonal Communication
- Problem-Solving
- Organization and Time Management
- Clerical Support
- Decision Making
- Active Listening
- Excellent Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Teamwork and Collaboration
Certification
In short period of time I achieved so many reward and appreciations:
- First class appreciation certificate for the wow of the guest from the General Manager.
- Always number one in guest voice and tripadvisor recognition certificate.
- Providing world class service and won the five stars award.
- Always highest sellers in the outlet.
- Excellent recommendation certificate from Restaurant Manager while in training period in Hotel Istana, Malaysia
Timeline
Captain
Hotelier
09.2021 - Current
Server
Hotelier
01.2020 - 09.2021
Server
Hotelier
01.2018 - 12.2019
Trainee
Hotelier
02.2017 - 07.2017
Bachelor of Hotel Management - Bachelor of Hotel Management
South Asian School of Tourism And Hotel Management
Associate of Science - Science Education
Orchid Public Higher Secondary School