Dhilipan AK
Riyadh,Saudi Arabia
Summary
Dynamic professional specializing in sales monitoring and operational support, with proven success in managing sales budgets. Strong team-building skills and extensive product knowledge drive effective sales training initiatives. Proficient in internet and email marketing, ERP systems including SAP and Oracle, and MS Office applications. Committed to enhancing organizational performance and achieving strategic objectives.
Overview
11
11
years of professional experience
Work history
Assistant Manager of Sales Operations
Redington Gulf FZE
Riyadh
04.2021 - 12.2025
- Ensuring all sales operations are carried out in an appropriate & effective way.
- Handling daily sales orders and placement into CRM-Sales Force System with detailed accuracy and cross-checking ERP-SAP system.
- Issue a weekly sales report and inventory report for each brand to the sales team.
- Making a Forecast of the month, billing plan, inventory clearance plan, and yearly budget reports.
- Interacts with Fulfillment, Trade and Logistics teams to relay compliance, shipment and delivery information/documentation's, Tracking and communicating any order matters (e.g. order status, shipment status, serial number, etc.) to both internal and external stakeholders.
- Handling all customer enquiries with prompt action.
- Managing a partner on boarding & B2B deal registration process and coordination with Customer’s.
- Reviewing all required documentation are transferred to the back office.
- Reviewing purchase order for accuracy to ensure they match approved quotes and adhere to contract and licensing terms.
- Aligned with other external and internal departments to quickly resolve customer concerns.
- Create quotations in a timely manner.
- Handling escalation of activities and ensuring accuracy on approved quotes.
- Management: Communicating with upper and immediate Management for strategic operation goals. (Monthly Revenue Target Setting & Achievement).
- Business Unit: Aligning with every business individual in arranging Monthly Billing details, Inventory report clearance plan, Sales plan and exception support.
- Credit & Finance: Playing a vital role in terms of supporting the Business unit in securing Billing approvals & exceptions against the billing and booking plan of the month.
- Operations: Follow up with the operation team to make sure that all customer orders have been processed and invoiced with company compliance policies & procedures.
- Logistics: Making sure of immediate Deliveries and instructed by Frequent Communication and supporting the business unit for urgent deliveries.
- Partners: Holding polite Communicative relationships with the majority of Partners for arranging required Documents (Legal Documents, LC Documents, PDC, monitoring AR & Collection, delivery-related queries and support, PO revisions)
Operation Executive
Redington Gulf FZE
Riyadh
03.2018 - 04.2021
- Sales operation customer relationship management (CRM)
- Taking care of all sales operations in the company.
- Follow up with the operation team to make sure that all customer orders have been processed and invoiced with company compliance policies & procedures.
- Coordinating between Sales, Finance, Logistics, legal & compliance teams, and their heads for smooth order processes and deliveries to customers on time.
- Making a Forecast of the month, billing plan, inventory clearance plan, and yearly budgets product-wise reports.
- Issue a weekly sales report and inventory report for each brand to the sales team.
- Investigate product complaints or any delay in delivery to customers to rectify with internal departments and any dispute or return material authorization request with the vendor.
- Create quotations in a timely manner.
Process Associate
HTC Global Services
Chennai
03.2017 - 02.2018
- Functional Area: Order Management -ERP: ORACLE
- Project: FORTINET INC.
- Client: FORTINET INC.
- Purchase order processing to Fortinet.
- Urgent orders, modification orders, and any customer queries, changes, and client interaction through emails, chats, and Phone calls.
- Checking the Reseller occupation and line-off business details also processing verification with the sales force & as per the protocol of US Government Notification.
- Checking the End user details.
- Sending the daily status report to my Team Lead (daily status report contains information like Total orders completed every day, orders processed, rejected, and quality of the Orders).
- Salesforce end user Verification
Junior Processor
Redington Limited
Chennai
11.2014 - 03.2017
- Responsible for end-to-end inbound product flow with Vendors – Cisco, HP, DELL, EMC, Fortinet, Symantec, and VMware.
- Sales order processing, Coordinate with vendors to get the shipment status and sending an expedited request based on the customer fulfillment.
- Interact with freight forwarders, Quality Check by receiving quality inputs if any rejection needs to be informed vendors and return the material by RMA process.
- Periodical stock review and surplus materials sent to vendor and follow-up the CN from vendor.
- Providing the stock in-warding instructions to the warehouse and intimating to the sales/outbound team.
- Issue daily sales report and Aging Stock report.
Education
B.Tech - Information Technology
Anna University
Chennai, IndiaSkills
- Sales monitoring
- Operational support
- Sales budget management
- Team Building
- Product knowledge
- Sales training
- Internet & email marketing
- ERP: SAP & Oracle
- MS Office
Timeline
Assistant Manager of Sales Operations
Redington Gulf FZE
04.2021 - 12.2025
Operation Executive
Redington Gulf FZE
03.2018 - 04.2021
Process Associate
HTC Global Services
03.2017 - 02.2018
Junior Processor
Redington Limited
11.2014 - 03.2017
B.Tech - Information Technology
Anna University