Dhruba Thapa

-Managing and supervising all aspects of a facility's housekeeping operations, from overseeing staff to ensuring high standards of cleanliness and hygiene.

-creates standard operating procedures for operations, keeping in line with the hotel's service standards

-Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

-Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.

-Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.

-Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.

-Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.

• Maintaining strong organizational and multi-tasking skills as well as superior time and resource management capabilities.
• Dedication to completing tasks on time and surpassing expectations.
• Able to excel in fast-paced high-pressure environments.
• Directed and controlled housekeeping operations and staff of the housekeeping department.
• Coordinated between housekeeping crews to inspect assigned areas to ensure standards are met.
• Managed many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.
• Established and/or implement operating procedures and standards.
• Applied human resource management skills, such as hiring, training, scheduling, and evaluating performance.
• Maintained upscale environment for all hotel guests and conference patrons.
• Periodically inventoried supplies and equipment.
• Maintain records and prepare periodic activity and personnel reports for review by management.

• Maintaining strong organizational and multi-tasking skills as well as superior time and resource management capabilities.
• Dedication to completing tasks on time and surpassing expectations.
• Able to excel in fast-paced high-pressure environments.
• Directed and controlled housekeeping operations and staff of the housekeeping department.
• Coordinated between housekeeping crews to inspect assigned areas to ensure standards are met.
• Managed many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required.
• Established and/or implement operating procedures and standards.
• Applied human resource management skills, such as hiring, training, scheduling, and evaluating performance.
• Maintained upscale environment for all hotel guests and conference patrons.
• Periodically inventoried supplies and equipment.
• Maintain records and prepare periodic activity and personnel reports for review by management.

• To obtain a position that I may develop and integrate my skills and abilities as a strong member in an administrative group, and to apply my experience in a positive manner, in which will undoubtedly prove my competence and to enhance my abilities.
• Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments.
• Receives and confirms deliveries of supplies and services.
• Continually seeks to develop housekeeping policies and procedures to improve the current operation.
• Assists in the training and development of all housekeeping associates.
• Assists in managing preparation of schedules, payroll and workloads for housekeeping staff ensuring maximum efficiency.
• Conducts weekly and monthly linen inventory.
• Prepares and follows up on incidents and accident reports.

• To be part for of the Housekeeping Department having more than 2 years of experience, where I can contribute to its success in an attentive, friendly, efficient and courteous manner, and provide all guests with quality service, while efficiently managing expenses and maximizing service levels.
• Inspect work performed to ensure that it meets specifications and established standards.
• Confer with staff to resolve performance and personnel problems, and to discuss company policies.
• Inventory stock to ensure that supplies and equipment are available in adequate amounts.
• Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
• Assisted office personnel with work orders and staff assignments.
• Transported staff to worksite locations.
• Order supplies for various locations, direct contact with customers and the market for new customers.
• Completed training for new housekeepers and updated training on current housekeepers.

• Maintained hotel locker rooms, lounges, and back of house area's.
• Supplied guests with extra towels and toiletries when requested.
• Informed supervisor when supplies were low.
• Replenished guest supplies and amenities.
• Cleaned and returned vacant rooms to occupant-ready status.
• Operated incinerators and trash compactors to dispose of garbage.
• Stocked toilet tissue and paper towels as well as other restroom supplies.