Summary
Overview
Work History
Education
Skills
Relevant Courses And Training
Language And Computer Skills
Personal Information
Timeline
Generic

DIAA AHMED MOHAMED

Bodyshop service manager
Jeddah

Summary

Automotive Engineer with 14+ years of experience in Saudi Arabia, specializing in body repair and painting. Proven career progression from service advisor to Insurance Relations Officer and Claims Assessor, then to Body & Paint Workshop Manager, and most recently Branch Manager, with strong expertise in insurance relations, workshop operations, and exceptional leadership skills.

Overview

16
16
years of professional experience

Work History

Body shop service manager

Haji Husein Alireza Company
07.2023 - Current
  • Company Overview: Mazda and Aston Martin.
  • Lead and motivate the team to achieve monthly performance targets.
  • Ensure the highest level of customer satisfaction by delivering exceptional service experiences.
  • Develop and implement innovative solutions to address customer needs, and enhance loyalty.
  • Monitor and optimize all key performance indicators (KPIs) to maintain top operational standards.

Bodyshop Production Manager

Abdul Latif Jameel Company
03.2019 - 05.2023
  • Company Overview: Toyota and multi-brand.
  • Manage a large body and paint workshop, equipped with 10 spray booths and staffed by over 40 technicians.
  • Develop and implement organizational plans to achieve targets and maximize key performance indicators (KPIs).
  • Deliver the highest level of customer service by enhancing quality standards and reducing repair lead time.

Insurance Relations Officer

Abdul Latif Jameel Company
11.2015 - 02.2019
  • Company Overview: Toyota and Multibrand.
  • Manage relationships with all insurance companies across the Kingdom.
  • Review and negotiate accident repair estimates, and work on maximizing profits.
  • Oversee insurance contracts and agreements.
  • Monitor and track all branch vehicles using innovative methods.


Service Advisor

Abdul Latif Jameel Company
12.2011 - 10.2015
  • Company Overview: Toyota and multiple brands.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Consistently met or exceeded monthly sales targets by upselling relevant services when appropriate.

Workshop Team Leader

Abou El Fotouh Company
03.2011 - 08.2011
  • Company Overview: Cherry (Aboul Foutoh)
  • Lead, mentor, and manage a team of automotive technicians.
  • Diagnose and resolve complex mechanical and electrical faults in vehicles.
  • Perform comprehensive road tests to verify vehicle performance and repair quality.
  • Ensure all work is completed efficiently, accurately, and in accordance with brand standards.
  • Maintain a safe, organized, and productive workshop environment.

Workshop Team Leader

Ezz El_Arab Group
08.2009 - 02.2010
  • Company Overview: Chrysler, Jeep, Dodge.
  • Lead, mentor, and manage a team of automotive technicians.
  • Diagnose and resolve complex mechanical and electrical faults in vehicles.
  • Perform comprehensive road tests to verify vehicle performance and repair quality.
  • Ensure all work is completed efficiently, accurately, and in accordance with brand standards.
  • Maintain a safe, organized, and productive workshop environment.

Education

Bachelor of Automotive Engineering -

Mattaria Engineering College - Helwan University
01.2009

Skills

  • Creative thinking
  • Problem solving
  • Management
  • Leadership
  • Customer service management
  • Work Planning and Prioritization
  • Multitasking and organizaation
  • KPI monitoring

Relevant Courses And Training

  • Abdul Latif Jameel Academy, New TSA21 (Certified service advisor), 2015-11-01
  • Abdul Latif Jameel Academy, Customer Service, 2013-02-01
  • Abdul Latif Jameel Academy, Body Estimation Course, 2012-10-01
  • Al Fotouh Training, Relationship Management with Customers, 2011-05-01
  • Al Fotouh Training Centre, Tires (Design – Function – Properties – Malfunction – Maintenance), 2011-05-01
  • ETT Training Company, Wheel Alignment (Adjust & Diagnose) Automotive Transmission Fundamentals, 2009-04-01
  • GHABBOUR Production Factory, Body assembling, processing, painting and Vehicle assembling lines Testing and Quality monitoring, 2008-07-01
  • OMATRA – IVECO, Quick Service, Brake overhaul and IVECO engines overhaul, 2008-06-01
  • BOSCH Training [Automotive Courses], Gasoline Ignition systems (JET1 L), Motronics (JET4 L1) Automotive Electric & Electronics (EL 1) & (EL 2), 2007-08-01
  • EGPTION AMERICAN AUTOMOTIVE [FORD], Automotive Technical Advanced Course, 2007-07-01
  • KUWAIT AND ARAB COUNTRIES Company, Maintenance and overhaul for engine and automatic transmission [Volvo –Daewoo – Hyundai – Skoda], 2007-06-01
  • ARAB CONTRACTORS Company, Maintenance and overhaul repair of heavy equipments, 2006-08-01
  • Mattaria Engineering College - Helwan University, Modern Engine Management Systems Operation and Testing of Vehicle Sensors and Actuators, 2006-03-01

Language And Computer Skills

mother tongue, very good spoken and written, very good operating knowledge of Office Programs

Personal Information

  • Date of Birth: 1987-07-01
  • Nationality: Egyptian
  • Marital Status: Married

Timeline

Body shop service manager

Haji Husein Alireza Company
07.2023 - Current

Bodyshop Production Manager

Abdul Latif Jameel Company
03.2019 - 05.2023

Insurance Relations Officer

Abdul Latif Jameel Company
11.2015 - 02.2019

Service Advisor

Abdul Latif Jameel Company
12.2011 - 10.2015

Workshop Team Leader

Abou El Fotouh Company
03.2011 - 08.2011

Workshop Team Leader

Ezz El_Arab Group
08.2009 - 02.2010

Bachelor of Automotive Engineering -

Mattaria Engineering College - Helwan University

Similar Profiles

CREATE PROFILE
DIAA AHMED MOHAMEDBodyshop service manager