DIAA BANJAR
Health Administration
Abruq Alrghamah, Jeddah ,Makkah
Summary
Senior student at al-batterjee medical college at the healthcare administration program, highly motivated and self learner with a high Administrative standards , looking for a position where I can apply my experience as a customer service representative with an experience in the call center .
Overview
7
7
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Call Center Agent
Virgin mobile KSA
jeddah , Makkah
04.2019 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Promoted available products and services to customers during service, account management and order calls.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sales Promoter
STC
jeddah, Makkah
07.2018 - 01.2019
- Performed market research to cater sales promotion incentives and increase sales.
- Applied promotional tools to build product awareness, create consumer interest and stimulate product demand.
- Distributed product samples to potential customers to try offerings before committing to purchasing.
- Provided SIM product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Mastered management system to efficiently process stock delivery, sales orders and maintain customer relationships.
Cashier
fish tank restaurant
jeddah, Makkah
06.2018 - 08.2018
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
Cashier
hijaziat ahil awal restaurant
jeddah, Makkah
11.2016 - 05.2018
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
Data Entry Specialist
organization of African nations non-arabic for hajj and omrah
makkah, Makkah
09.2014 - 10.2016
- Compiled data and reviewed information for accuracy prior to input.
- Scanned documents and saved in database to keep records of essential organizational information.
- Monitored database updates and verified for correctness.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma -
Al-ebdaa Private Schools
Makkah 02.2009 - 07.2012
Bachelor of Science - Health Administration
Al-batterjee Medical Collage
Jeddah 01.2017 - Current
Skills
Customer support
Problem-solving skills
TeamWork
Mentoring
Time management
Troubleshooting
Good relationship with colleagues
Public speaking
Communication skills
Fast learning
activities & courses
2018 - Entrepreneurship and creativity in the development of small enterprises
2018 - The Impact of Total Quality Management
2014 - CPR
2013 - raise the awareness of early detection of breast and colon cancers
2013 - success of the awareness event entitled Your Heart's safety is by keeping your blood pressure controlled
Timeline
Call Center Agent
Virgin mobile KSA
04.2019 - Current
Sales Promoter
STC
07.2018 - 01.2019
Cashier
fish tank restaurant
06.2018 - 08.2018
Bachelor of Science - Health Administration
Al-batterjee Medical Collage
01.2017 - Current
Cashier
hijaziat ahil awal restaurant
11.2016 - 05.2018
Data Entry Specialist
organization of African nations non-arabic for hajj and omrah
09.2014 - 10.2016
High School Diploma -
Al-ebdaa Private Schools
02.2009 - 07.2012