DIAAELDIN AZAB
Dammam,Eastern Province
Summary
Strategic and results-driven Leisure & Operations Manager with over 16 years of experience leading travel operations, contracting, and business development across Saudi Arabia, Qatar, the UAE, and Egypt. Expert in vendor relations, DMC partnerships, and global B2B supplier management, driving profitability and operational excellence. Proven record in process optimization, client satisfaction, and performance management, ensuring seamless end-to-end travel operations.
Overview
18
18
years of professional experience
Work History
Leisure & Operations Manager
Global Travel Solutions
Dammam, Eastern Province
03.2018 - Current
- Develop and maintain partnerships with global suppliers, Hotels and DMCs, securing competitive rates that reduce costs while ensuring premium services
- Lead daily operations across booking, pricing, documentation, and customer service, processing 100 daily bookings with a focus on efficiency and compliance
- Negotiate contracts and optimized supplier performance, enhancing profitability and service delivery
- Contribute to company-wide business strategies, aligning operations with revenue growth targets
- Represent company at travel trade shows and integrate global B2B systems to enhance pricing, product access, and response time
Holidays Manager
Victoria Travels
Doha
12.2016 - 12.2017
- Established and grew the leisure division across 5 branches, expanding supplier and DMC networks globally
- Designed tailored group tours and packages, consistently surpassing sales goals and driving revenue growth
- Trained and supervised staff to deliver high service standards and maintain destination expertise
Operation Manager
Global Lines
Saudi Arabia
12.2015 - 10.2016
- Oversaw comprehensive travel operations including flights, hotels, and transportation services, while developing the holidays section
- Negotiated supplier agreements and onboarded new suppliers to improve cost efficiency and expand network reach
- Represented company at travel trade shows to strengthen industry presence and expand partnerships
Inbound Sales Executive
Valencia Tours LLC
Dubai
11.2014 - 11.2015
- Processed 30 daily hotel booking quotations and reservations using multiple booking channels including online booking engines and direct supplier contracts, ensuring competitive rates and SLA compliance
- Negotiated with hotel suppliers for competitive pricing, boosting profitability and securing preferential rates
- Managed inbound bookings and client relations to increase repeat business and customer retention
Senior Tours Consultant
Regency Travel & Tours
Doha
03.2013 - 08.2014
- Created customized travel itineraries and VIP packages for 20 daily clients, ensuring exceptional service quality
- Promoted destinations and managed full travel arrangements for high-profile clients, consistently exceeding sales targets
- Built strong client relationships through personalized service, resulting in high retention and referral rates
Tour Guide
Meeting Point Egypt
Sharm El Sheikh
09.2012 - 03.2013
- Led daily tours in English and German for small and large groups, providing engaging cultural and historical insights
- Customized itineraries to match diverse client interests and demographics, ensuring exceptional guest experiences
- Managed group logistics and safety protocols while maintaining high service standards throughout tour programs
Tour Leader
Spring Tours Egypt
Sharm El Sheikh
12.2008 - 05.2012
- Planned and led daily tours across Egypt for small and large groups, managing logistics between Cairo and South Sinai regions to ensure seamless travel experiences
- Provided cultural guidance and historical insights while ensuring group safety and quality service standards
- Coordinated transportation, accommodations, and itinerary adjustments to meet diverse client needs and maintain high satisfaction levels
Front Desk Receptionist
Pickalbatros Hotels
Hurghada
01.2008 - 12.2008
- Handled daily guest reservations, check-ins, and inquiries for both group and individual arrivals, ensuring smooth service delivery
- Resolved guest issues professionally to maintain brand reputation and enhance guest satisfaction
- Coordinated with housekeeping and other departments to ensure seamless guest experiences and room readiness
Education
Bachelor's Degree - Tourism & Hotels
Alexandria University
01.2006
Start Deutsch Certificate - undefined
Goethe Institute
01.2007
Skills
- Supplier Relations
- Contract Negotiation
- B2B Network Management
- DMC Network Management
- Operations & Process Streamlining
- Pricing & Revenue Optimization
- Customer Experience & Retention
- Business Development & Sales Strategy
- Performance Management & KPIs
- Team Leadership & Training
Accomplishments
- Cost Reduction Achievement
- Operational Efficiency Boost
- Customized Itinerary Excellence
Languages
Arabic
English
German
Personal Information
Title: Leisure & Operations Manager
Training
- Business Analysis Techniques for Business Transformation, Linkedin Learning, 2025-01-01
- Project Management Foundations, PMI, 2025-01-01
- Getting Started with Power BI, Amadeus Reservation and Ticketing, 2024-12-01
- Galileo Professional & Document Production Course, Travel Port Egypt, 2015-06-01
- Performance Management: Setting Goals and Managing Performance, Linkedin Learning, 2025-05-01
Timeline
Leisure & Operations Manager
Global Travel Solutions
03.2018 - Current
Holidays Manager
Victoria Travels
12.2016 - 12.2017
Operation Manager
Global Lines
12.2015 - 10.2016
Inbound Sales Executive
Valencia Tours LLC
11.2014 - 11.2015
Senior Tours Consultant
Regency Travel & Tours
03.2013 - 08.2014
Tour Guide
Meeting Point Egypt
09.2012 - 03.2013
Tour Leader
Spring Tours Egypt
12.2008 - 05.2012
Front Desk Receptionist
Pickalbatros Hotels
01.2008 - 12.2008
Bachelor's Degree - Tourism & Hotels
Alexandria University
Start Deutsch Certificate - undefined
Goethe Institute