Diana Al-Fadl
Jeddah,Saudi Arabia
Summary
Versatile and adaptable professional with experience across multiple hospitality and event environments. Proven ability to lead teams, assist in supervisory roles, and deliver excellent guest service in fast-paced, high-pressure settings. Strong communicator and team player, skilled at multitasking, problem-solving, and creating welcoming experiences that keep guests returning. Passionate about creating memorable experiences and successful operations.
Overview
5
5
years of professional experience
Work history
Crowd Marshal & Guest Access
Red Sea International Film Festival (Full Cycle)
Jeddah, Mecca Region
12.2025 - 12.2025
- Managed crowd flow and ensured safe movement across event areas.
- Controlled guest access by checking passes, credentials, and invitations.
- Guided VIPs, media, and attendees to designated zones and seating.
- Assisted guests with directions while supporting security teams.
Event Usher & Team Leader
Horrocon ( Sarim Company )
Jeddah, Mecca
11.2025 - 11.2025
- Trained new usher team members on procedures and best practices for event operations.
- Led and coordinated a team of ushers during event operations.
- Managed crowd flow, entry points, and guest movement.
- Assisted with ticket checks and guest inquiries.
- Supported supervisors to ensure smooth and safe event delivery.
Usher / Event Staff
Bambi Beach ( Sela)
Jeddah, Mecca
10.2025 - 10.2025
- Welcomed guests and created a friendly, relaxed event experience.
- Assisted with guest orientation, seating areas, and beach facilities.
- Supported entry procedures including wristbands and guest verification.
- Provided on-site assistance to ensure guest comfort and accessibility.
- Helped maintain venue presentation, cleanliness, and safety standards.
- Communicated event schedules and important information to guests to improve overall engagement.
Barista
Mst Cafe
Jeddah, Mecca
05.2025 - 09.2025
- Delivered friendly, efficient service, handling inquiries and resolving issues to ensure customer satisfaction.
- Prepared high-quality espresso-based beverages and maintained strict hygiene standards.
- Monitored inventory, restocked supplies, and supported smooth daily operations.
- Achieved and exceeded sales and service goals through teamwork and attention to detail.
Event Safety & Guest Services Officer
Formula F1 (Exseedo)
Jeddah, Mecca
03.2024 - 03.2024
- Oversaw large crowd movements to ensure a secure and organized environment.
- Screened personal belongings and verified credentials for smooth entry.
- Managed unexpected situations with composure and collaborated with team leads.
- Promoted a safe, welcoming, and enjoyable experience for all guests.
Coffee/ Bartender and Assistant Supervisor
Communal Bar
Jeddah
01.2022 - 10.2023
- Prepared-coffee drinks with personalised cocktails with attention to detail and customer preferences.
- Created a friendly, welcoming vibes that encouraged customer loyalty.
- Collaborated with team members to keep service flowing smoothly during rush hours.
- Assisted the supervisor in daily operation and coordination
- Oversaw team performance and provided guidance to maintain high standards of service.
- Assisted in the development of training and increased skill levels across the team.
Barista
After Six Cafe
Jeddah
01.2023 - 05.2023
- Operated espresso machines, grinders, maintaining high hygiene standards.
- Helped increase return customers through excellent service and quick problem- solving.
- Delivered fast friendly service during busy hours while managing multiple orders.
- Engaged with customers to provide personalised recommendations based on preferences.
- Streamlined order taking process, reducing wait times for customers' convenience.
Hostess/Cashier
Muse Restaurant
Jeddah
01.2021 - 06.2021
- Coordinated Front of House and Back of House staff ahead of events in rush hours.
- Handled guest inquiries and resolved minor issues promptly, maintaining customer satisfaction.
- Used POS systems.
- Welcomed guests upon arrival and ensured a smooth seating process.
- Managed cash register operations by accurately processing payments and handling transactions.
Education
High School Diploma -
Thamer International School
Jeddah 09/2017 - 06/2020
Undergraduate - General Medicine
Batterjee Medical College
Jeddah 08/2022 - 05/2023
Skills
- Teamwork & Collaboration
- Training & Mentoring Team Members
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Multitasking in High-Pressure Environments
- Attention to Detail & Time Management
- Guest Services & Customer Care
- Crowd Management & Event Support
- Health, Safety & Hygiene Compliance
- Inventory Management
- Food & Beverage Preparation (Coffee & Espresso)
Languages
English
Native
Arabic
Fluent
Timeline
Crowd Marshal & Guest Access
Red Sea International Film Festival (Full Cycle)
12.2025 - 12.2025
Event Usher & Team Leader
Horrocon ( Sarim Company )
11.2025 - 11.2025
Usher / Event Staff
Bambi Beach ( Sela)
10.2025 - 10.2025
Barista
Mst Cafe
05.2025 - 09.2025
Event Safety & Guest Services Officer
Formula F1 (Exseedo)
03.2024 - 03.2024
Barista
After Six Cafe
01.2023 - 05.2023
Coffee/ Bartender and Assistant Supervisor
Communal Bar
01.2022 - 10.2023
Hostess/Cashier
Muse Restaurant
01.2021 - 06.2021
High School Diploma -
Thamer International School
09/2017 - 06/2020
Undergraduate - General Medicine
Batterjee Medical College
08/2022 - 05/2023