Diego Andre Tobias Menendez

I am an industrial engineering student interested in developing skills in resource analysis and process optimization, with the goal of applying for executive positions with initiative in project analysis.
I have experience as a Quality Control Analyst improving control metrics at Allied Global with two teams comprised of 14-18 advisors each. I manage escalations and customer service. I leverage test case development and knowledge to implement automation and process improvement, increasing efficiency. I have also excelled in high-pressure customer service and escalation positions, demonstrating communication skills, problem-solving skills, and a commitment to excellence.