Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dieumerci Munvwa

Adelaide

Summary

Compassionate and adaptable Education Support Officer with a strong focus on student well-being and engagement. Skilled in behavior management, language development, and fostering inclusive learning environments. Excels in collaboration, communication, and problem-solving to support students and educators effectively. Committed to promoting positive educational experiences and building strong relationships within the school community .

Overview

5
5
years of professional experience

Work History

Education Support Officer

Tyndale Christian School
06.2024 - Current

Working with students in the classroom or nearby, helping with learning, and providing one-on-one support .


Assisting teachers with classroom tasks, preparing learning materials, and freeing up teachers' time for instruction .


Ensuring a safe and secure environment for students, and maintaining a safe work environment .


Communicating clearly and positively with students, staff, and parents .


Participating in team meetings and professional development.


Assisting with administrative tasks, such as photocopying and light cleaning .


Contributing to the school culture by being welcoming, supportive, and professional .


Participating in reporting and resolution processes, including mandatory reporting of suspected child abuse or neglect .


Improved student outcomes by collaborating with teachers to develop individualized learning plans .

Customer Service Agent

Courierplease
04.2023 - 01.2024

Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.


Delivered goods and products to customer on time and in excellent condition.


Responded to customer requests for products, services, and company information.


Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Agent

Big River Pork
11.2021 - 03.2023

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.


Managed timely and effective replacement of damaged or missing products.

Customer Service Assistant

Woolworths Supermarket
01.2022 - 02.2023

Maintained a high level of product knowledge, providing accurate information to customers.


Collaborated with team members to achieve monthly targets and optimize workflow efficiency.


Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Customer Service Assistant

Domino's Pizza
09.2019 - 08.2021

Processed payments accurately, balancing cash drawer at the end of each shift for proper accounting practices.


Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.


Collaborated with team members to improve overall customer experience and boost company reputation.

Education

Bachelor of Science - Information Technology

Torrens University Australia
02.2026

Certificate CompTIA Security+ - Cyber Security

The University of Adelaide
02.2023

High School Diploma -

Tyndale Christian School
09.2021

Skills

    Interpersonal and communication

    Collaboration

    Adaptability

    Behavior management

    Supporting students' social and emotional well-being

    Project-based learning

    Strong organization

    Problem solving

    Flexibility

    Language development

    Teamwork

    Time management

    Critical thinking

    Leadership

    Emotional intelligence

Languages

Swahili
Native or Bilingual
kinyarwanda
Native or Bilingual
Kirundi
Native or Bilingual
French
Limited Working
English
Native or Bilingual

Timeline

Education Support Officer

Tyndale Christian School
06.2024 - Current

Customer Service Agent

Courierplease
04.2023 - 01.2024

Customer Service Assistant

Woolworths Supermarket
01.2022 - 02.2023

Customer Service Agent

Big River Pork
11.2021 - 03.2023

Customer Service Assistant

Domino's Pizza
09.2019 - 08.2021

Certificate CompTIA Security+ - Cyber Security

The University of Adelaide

Bachelor of Science - Information Technology

Torrens University Australia

High School Diploma -

Tyndale Christian School
Dieumerci Munvwa