Dilfaroz Khan
Electronic / Computer Supervisor
Makkah Al Mukarramah
Summary
Seek a challenging career that utilize technical skills and work in a challenging organization where the opportunities for growth are infinite. i.e., Installation, maintenance and repairing of all types of Electronic & IT equipment. A dynamic professional with a rich experience of over 20 years in handling information technology projects encompassing overall user administration and management of key infrastructure services. Worked in different Domain: School & College, Marketing & Insurance, Shipping & Logistic, IT Software & Hardware, Electronic Instrument Manufacturing and Field troubleshoot Engineer in different Company’s. To achieve meaningful employment with a company as a System Administrator/IA Technician, which will allow to address and solve company’s technical needs, by applying experience within the areas of system administration and accomplishing deadline driven projects.
Overview
26
26
years of professional experience
17
17
years of post-secondary education
Work History
Electronic / Computer Supervisor
Saudi Binladin Group O&M
Jeddah
5 2014 - Current
- The profile involves in BMS and office equipment Operation and Maintenance
- Operations – Mechanical and Electrical SAS and Siemens system
- Maintenance Mechanical System – Instruments related to HVAC, Actuators, Temperature Sensor, Differential pressure sensor, Pressure sensor, CC Valve, Damper Actuator, flow meter, smoke sensor, circulation pumps, sump pimp, Maintenance Electrical System – DDC Panels, All types of Modules, instrument collaboration (current and voltage transducer) CPU Preventive Maintenance – CGU, Printer, PCs, Ring terminal Maintenance & Installation Computer Hardware, Printer, Copy machine and Network in Reasah User Holy Haram Makkah & 07Remote Building's, clock tower and more
- Maximo operating for work orders schedule and materials management
- Azure AD desktop configuration and oracle 10g with installer configuration for application
- Toner, cartridge management and vendors coordination
- Prepare and provide status, activity, project updates and reports, and other communications to client’s leadership as needed or requested on demand request process, creating VMs and storage as per the team’s requirements.
System Engineer and Asst.Manager
Cyberace Pvt Ltd
10.2012 - 06.2014
- The profile involves managing and supporting Windows Server operating systems in a virtualized environment
- IT Support help desk, resolving issue of the team
- Installations, maintenance, upgrades and security of the company assets
- Installing DEV machines and support to development team and services.
System Engineer
Red Shift Technologies Pvt. Ltd.
09.2009 - 12.2012
- Technical Troubleshooting, End User Training, Virus Detection, Removal & Prevention, IT Infrastructure & Performance Tuning
- System Upgrades & Optimization, Security, Backup & Recovery Solutions, Technical & User Documentation, Relationship Management Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.
Customer Support Executive (FMS)
IT Integrated Solutions Limited
05.2004 - 11.2009
- Role: Client site Engineer/ Service desk analyst
- The profile involves Supervising, providing technical support to 11 branches of M/s
- Evergreen shipping India Pvt
- Ltd and many other clients in Mumbai
- Remote administration & software (VNC)
- Troubleshooting the user’s problem & resolve in the given deadline
- Taking SQL 2005 backups & restoring, VERITAS backup of Lotus, SQL, Mail Server Job monitoring in Reliance IDC, Lotus Notes installation, Lotus Id file configuration, Replica & archive Creation
- Monitoring mail server & Implementation mail messaging (Merak) solution in Enterprise and shared hosting environment, Configuration, Monitoring & support for Oracle8i & Toad Closed 95% of trouble tickets on the first call without escalation.
Customer Support & Network Support
M/s Soft Chip Technologies Limited
12.2002 - 08.2004
- Provided level 1 and 2 technical supports for 150+ users
- Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers
- Performed scheduled and planned task over the weekend for server maintenance
- Awarded “Star Employee” three times for delivering outstanding technical support and customer service.
Customer Support Engineer
M/s Hi-Tech Computer Systems. Limited
04.2001 - 11.2002
- Worked as hardware engineer for the company’ different electronics equipment such as Printers, scanners, desktops and workstations
- Act as manager for the office supplies such as stationery and printer inks etc.
Electronic Technician
M/s Aplab Ltd.
09.1998 - 09.1999
- Worked as industrial electronic technician in T.M.I Dept
- Oscilloscope dept
- And Quality controls & purchase departments.
Education
BSc. IT -
EIILM University
MUMBAI, India 01.2009 - 05.2011
Diploma in Business Management IT - undefined
ISBM
MUMBAI, India 07.2007 - 05.2008
N.C.T.V.T in I. E BTRI -
Directorate of Vocational Education And Training,
MUMBAI, India 09.1998 - 05.1999
Computer Hardware - undefined
ACE
MUMBAI, India 04.1998 - 05.1999
Electronics Technician - undefined
Shad Adam Shaikh Polytechnic
Thane, India 04.1996 - 05.1998
SSC MAHARASTHRA BOARD -
SSC MAHARASTHRA BOARD
MUMBAI, India 10.1985 - 05.1996
Skills
IT Infrastructure
Troubleshooting
System Engineering
Technical Support
Technical Analysis
Additionalinformation
- 10/07/2014, 14/08/2017, Makkah, Platform agent Crowd Control, Al Mashaaer Al Mugaddassah, Session of Haj maintain crowd control different countries people's for safety and security with rules and regulations., https://www.railway-technology.com/projects/al-mashaaer-al-mugad/
- 19/05/2011, 07/08/2012, MUMBAI, Computer Instructor, Teaching computer fundamental to all age group student and guide at Sangharsh and other classes.
Timeline
System Engineer and Asst.Manager
Cyberace Pvt Ltd
10.2012 - 06.2014
System Engineer
Red Shift Technologies Pvt. Ltd.
09.2009 - 12.2012
BSc. IT -
EIILM University
01.2009 - 05.2011
Diploma in Business Management IT - undefined
ISBM
07.2007 - 05.2008
Customer Support Executive (FMS)
IT Integrated Solutions Limited
05.2004 - 11.2009
Customer Support & Network Support
M/s Soft Chip Technologies Limited
12.2002 - 08.2004
Customer Support Engineer
M/s Hi-Tech Computer Systems. Limited
04.2001 - 11.2002
N.C.T.V.T in I. E BTRI -
Directorate of Vocational Education And Training,
09.1998 - 05.1999
Electronic Technician
M/s Aplab Ltd.
09.1998 - 09.1999
Computer Hardware - undefined
ACE
04.1998 - 05.1999
Electronics Technician - undefined
Shad Adam Shaikh Polytechnic
04.1996 - 05.1998
SSC MAHARASTHRA BOARD -
SSC MAHARASTHRA BOARD
10.1985 - 05.1996
Electronic / Computer Supervisor
Saudi Binladin Group O&M
5 2014 - Current