Dilshan Rajakaruna
Glynde
Summary
Recent graduate with a strong interest in sales and marketing roles. Over 4 years of experience in car dealerships, possessing comprehensive knowledge of all aspects of car sales and basic maintenance processes. Background in social work equips with excellent customer relationship management skills, enabling effective maintenance of client relationships. Currently available for full-time employment and eager to adapt to on-the-go training opportunities.
Overview
6
6
years of professional experience
Work History
Car Detailer/Yard Hand
Ferntree Gully Volkswagen
01.2020 - Current
- Responsible for detailing vehicles and maintenance of vehicle yard
- Delivery of vehicle purchases and handling client handover
- Organising of dealer stocks
Placement
Care Services Australia
01.2023 - 12.2023
- Developed highly transferable client management skills
- Interacting with clients to discuss their experiences with receiving our services and rating their satisfaction
- Engaging with clients to understand their needs and discuss potential options towards their care
Placement
The Break Organisation
01.2022 - 12.2022
- Experience in grant writing towards funding for future projects
- Interacting with clients towards identifying their most suited programs
Swim Teacher
JUMP! Swim School
01.2019 - 12.2021
- Instructed 6 months to 13-year-olds on basic survival swim skills, recreational and competitive swimming
Swim Teacher
Brunswick City Baths
01.2019 - 12.2020
- Instructed 6 months to 13-year-olds on basic survival swim skills, recreational and competitive swimming
Education
Diploma of Community Services -
Stotts College
01.2023
Monash University Foundation Year -
Monash College
01.2018
Skills
- Building rapport
- Goal oriented
- Customer service
- Follow-up skills
- Relationship building
- Friendly and enthusiastic
- Multitasking
- Team collaboration
- Email and telephone etiquette
- Appointment scheduling
- Negotiations strength
- Customer relationship management
- Vehicle preparation
- Issue resolution
- Schedule management
- Documentation and reporting
- Demonstrating vehicle features
- Explaining service options
- Verbal and written communication
Qualificationsandcommendations
- 4+ years’ experience in car dealership processes
- 400 hours of placement experience in professional community service settings
- Good Computer Literacy (Including Microsoft Office Suite)
- CPR Certification
- Working With Children Check
Educationtrainingprofessionaldevelopment
- 01/01/17, 01/01/18, Monash University Foundation Year, Monash College
- 01/01/20, 01/01/23, Diploma of Community Services, Stotts College
Timeline
Placement
Care Services Australia
01.2023 - 12.2023
Placement
The Break Organisation
01.2022 - 12.2022
Car Detailer/Yard Hand
Ferntree Gully Volkswagen
01.2020 - Current
Swim Teacher
JUMP! Swim School
01.2019 - 12.2021
Swim Teacher
Brunswick City Baths
01.2019 - 12.2020
Diploma of Community Services -
Stotts College
Monash University Foundation Year -
Monash College
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