Dima Alomairini
Riyadh
Summary
A dedicated professional with expertise in writing reports, media and advertising campaigns, and enhancing mental image. Demonstrates exceptional skills in effective communication, public speaking, and professional customer service. Committed to leveraging these competencies to drive impactful results and foster positive client relationships.
Overview
4
4
years of professional experience
Work History
Guest relations expert
JW Marriott Riyadh
Riyadh
11.2024 - 01.2025
- Ensuring that guests have a positive experience and addressing any complaints or issues promptly and effectively
- Acting as a liaison between guests and the establishment, clearly conveying information and responding to inquiries
- Identifying and resolving guest-related issues, ensuring minimal disruption to their experience
- Gathering and analyzing feedback from guests to improve services and offerings
- Educating other team members on guest relations best practices to ensure a consistent level of service
- Keeping accurate records of guest interactions, complaints, and resolutions for future reference and improvement
Field Training
NIDLP (National Industrial Development and Logistics Program)
12.2023 - 05.2024
- Preparing and participating in the international mining conference FMF by communicating with international companies to the presence of investment opportunities between the two parties
- Preparing and participating in the World Defense Show by communicating with international companies to find investment opportunities that serve the program’s objectives
- Coordinated and managed the French MRO event in collaboration with Business France
- Coordinated and managed the French Rail & Mobility Day - Saudi Arabia event in collaboration with Business France
- Talking to visitors, answering their questions, and introducing them to the program at NIDLP Booth at three international events (FMF - World Defense Show – MRO)
- Contributed to the development of the 2024 international program plan and presented it to the CEO
Public Relations Manager
Maqamat Company
01.2021 - 01.2023
- Managing the project of decorating cultural attaches with the Heritage Authority
- Supervising the project to decorate the Ministry of Energy building
- Supervising a project to decorate some of places in the Eastern Region
- Communicating with the competent authorities and coordinating between our company and other parties by sending emails - meeting minutes - preparing workshops
- Preparing and holding 6 workshops in various regions of the Kingdom to introduce the company’s projects and obtain names with whom the company can cooperate
Education
Bachelor of Media - Public Relations
King Saud University
Skills
- Writing reports
- Media & Advertising Campaigns
- Enhance mental image
- Effective Communication
- Public speaking
- Professional customer service
Custom
- Making a marketing plan for skincare products.
- Preparing press interviews for the university newspaper.
- Organizer at the Corona Vaccine Center, King Saud University | Fakhar Volunteer Team.
- Sports Match Organizer | Media Club at King Saud University.
- Volunteering with the Media Club in organizing the International Conference of Engineers and organizing the Saudi Media Forum.
- Work on the Ministry of Education's Fatan project.
- Organization of the International Conference of Engineers.
- Organizing the media forum in its second edition in Riyadh.
Timeline
Guest relations expert
JW Marriott Riyadh
11.2024 - 01.2025
Field Training
NIDLP (National Industrial Development and Logistics Program)
12.2023 - 05.2024
Public Relations Manager
Maqamat Company
01.2021 - 01.2023
Bachelor of Media - Public Relations
King Saud University
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