Dina Salama
Business Operation Manager
Cairo
Overview
13
13
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Business Operations Manager
PricewaterhouseCoopers Egypt
1 2024 - Current
- Budgets: Support Business Unit leaders with financial analysis and data for purposes of setting budget, 3-year plan and any re-forecasting
- Opportunity Management: End-to-end opportunity management support
- Net Investment Management: Support in all day-to-day activities related to work in progress and debtor management, including billing and cash collection and internal allocations
- Financial Management: Support business analysis and provide standardized management reporting of business performance against financial KPIs at Business units, partner and manager level as well as at industry, client, job, and product code level.
Operations/ Risk & Quality Manager
PricewaterhouseCoopers Egypt
10.2022 - 01.2024
- Deputy of the finance cluster lead in Egypt office
- Responsible for preparing & monitoring the weekly/monthly Revenue, Net Investment & Cash collections reports
- Handling the cash collections for Egypt office
- Leading the Tax Operations team
- Preparing and assisting with client risk management onboarding process
- Running AML & sanctions screening checks on all clients & their ultimate beneficial owners to ensure AML & sanctions compliance
- Ensuring engagement teams are compliant with the firm’s client due diligence (CDD) & Know you customer (KYC) processes
- Reporting adverse check results, sanctions & global/local conflicts of interest
- Monitoring the timely completion of mandatory client & engagement risk processes
- Assist the engagement teams to approach new clients by conducting the required research & data.
Operations/ Risk & Quality Senior Associate
PricewaterhouseCoopers Egypt
11.2019 - 09.2022
Manager Operations -Back Office
HSBC Global Service Delivery
12.2017 - 11.2019
- Managing UAE Consumer Banking including Account opening, Account Servicing, Court Orders, FATCA & CRS
- Assisted in the testing & implementation of the new systems/products like Jade Accounts in UAE
- Responsible for the work force management in Banking Operations Middle East.
Assistant Manager Operations
HSBC Global Service Delivery
03.2017 - 12.2017
- Deputy of Banking Operations Department Manager
- Managing UAE Account Servicing Consumer team, Account Opening & Servicing Egypt, Oman & Bahrain Wholesale Teams
- Participating in Governance & risk forums
- Member in GSO Audit committee
- Working closely with the onshore teams to build trusted relationships
- Preparing the MI reports to the business partner
- Working on the processes streamlining with the business partner.
Assistant Manager Operations
HSBC Global Service Delivery
01.2015 - 03.2017
- Managing Account opening Demand Deposits and Credit Cards UAE team, handling the post boarding and pre boarding checks
- Managing UAE Deposits team handling the servicing requests (Customer Information update, Accounts conversions, Accounts closures, Debit cards and Cheque books issuing)
- Managing SLA to meet the PLA targets
- Preparing the MI reports to the business partner
- Deputy of the department manager
- Working on the processes streamlining with the business partner.
Premier Customer Service Executive
HSBC Global Service Delivery
08.2013 - 01.2015
- Handling the queries for premier Middle East (UAE, Oman, Qatar, Bahrain and Lebanon)
- Performing the required maintenance on Customers’ accounts and Credit cards
- Handling the premier customers queries in a professional way
- Performing the required maintenance for the telegraphic transfers
- Cross selling the bank products which matches the customer needs
- Handling the premier the Generic Mailbox for the urgent enquiries
- Tracking the SLA and the Quality targets of the team.
Customer Service Executive
HSBC Global Service Delivery
03.2011 - 08.2013
Education
Bachelor of Commerce (Accounting) -
Ain Shams Open University
01.2014 - 04.2018
Bachelor of Languages - Faculty of Alsun -
Ain Shams University (German & English Dept.)
01.2006 - 04.2010
General certificate - undefined
Youssef El Sebaie Language School
01.2006 - undefined
Skills
Summer Trainings
- Arab African International Bank, 07/22/2009, 08/20/2009, Internal Audit
- PMS (Petroleum Marine Services Co.), 06/15/2009, 07/12/2009, Business development
- Egypt Air, 08/10/2008, 09/04/2008, Public Relations
Personal Information
- Date of Birth: 10/30/88
- Nationality: Egyptian
- Marital Status: Single
Training
- The Power BI online services – Apr 2021
- Developing effective visualizations – Feb 2021
- Building Power BI Dashboard – Jan 2021
- PWC Data Analytics Academy – Dec 2020
- Master Microsoft office specialist – Oct 2019
- AML and Sanctions Compliance for Banking Operations Assessment- 2016:2019
- Operational Excellence – Nov 2018
- Common Reporting Standards - Oct 2016
- Managing at Our Best - August 2015
- German courses at Ägyptisch-Deutsch kulturzentrum (Goethe Institute certified) General 9 levels (Grund Stufe)
- Effective Business Writing - Bayan for Human Development
Timeline
Operations/ Risk & Quality Manager
PricewaterhouseCoopers Egypt
10.2022 - 01.2024
Operations/ Risk & Quality Senior Associate
PricewaterhouseCoopers Egypt
11.2019 - 09.2022
Manager Operations -Back Office
HSBC Global Service Delivery
12.2017 - 11.2019
Assistant Manager Operations
HSBC Global Service Delivery
03.2017 - 12.2017
Assistant Manager Operations
HSBC Global Service Delivery
01.2015 - 03.2017
Bachelor of Commerce (Accounting) -
Ain Shams Open University
01.2014 - 04.2018
Premier Customer Service Executive
HSBC Global Service Delivery
08.2013 - 01.2015
Customer Service Executive
HSBC Global Service Delivery
03.2011 - 08.2013
Bachelor of Languages - Faculty of Alsun -
Ain Shams University (German & English Dept.)
01.2006 - 04.2010
General certificate - undefined
Youssef El Sebaie Language School
01.2006 - undefined
Business Operations Manager
PricewaterhouseCoopers Egypt
1 2024 - Current
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