DINA YEHIA ZAKARIA

Ashgar Darna Compound, Al-Saada Street, Zahraa El-Maadi

Summary

Experienced professional in the dental field with over 20 years of experience. Seeking a career shift to a call center position to utilize exceptional communication and problem-solving skills. Dedicated to contributing to organizational growth by providing superior customer support and enhancing satisfaction through effective collaboration.

Overview

years of professional experience

Work History

Dentist

Ministry of Health and Population

01.2004 - Current

Dentist in the Ministry of Health and Population (Starting from 2004 till present ).
Freelance medical content writer and translator. (2023 till present)
Team member for the MedicalWay website with responsibility to write and audit the medical articles (2022-2024)

Education

Bachelor degree - Oral and Dental Medicine

Cairo University

05.2004

Orouba Language School

05.1999

Skills

Clear communication and explanation are key to conveying information to team members or clients
Well-organized candidate who efficiently organizes paperwork, schedules, and office tasks
Pay attention to accuracy in documentation and data entry
Interacting with clients to resolve problems
Work as part of a team, requiring collaboration and cooperation to ensure smooth operations

Problem-solving skills with Data entry smoothly
Excellent verbal and written communication with high experience in customer communications
Ability to call control by answering questions, give required attention to support in complaint resolution
Well-known product or service information can give the required support for the client

LANGUAGE

Arabic: Native.

English: Fluent, Excellent spoken and written.

French: Very good.

Training

First Aid Training Course (Medical Education Development Center).
Basics of Pediatric Dentistry Program (Princess Fatma Academy- Cairo).
Infection Control Measures (Princess Fatma Academy- Cairo).

Timeline