Dinesh Kumar Senthil Kumar
Khobar
Summary
Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
7
7
years of professional experience
Work History
AssistantManager Caffe Bene
Khobar
02.2021 - Current
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
- Optimized employee schedules by balancing company priorities with staff leave requests and shift preferences
- Supervised and delegated tasks to employees to meet key productivity targets
- Helped senior management plan and carry out daily operations and meet key objectives
- Implemented staffing strategies to secure qualified personnel tomeet business demands
- Cut labor and product costs by creatively addressing inefficiencies
- Drove sales and controlled costs to support revenue and profitability targets.
ShiftManager
Khobar, Riyadh
03.2020 - 01.2021
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality
- Followed security procedures to reconcile tills and complete banking
- Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets
- Briefed teams on daily operational requirements, motivating and incentivizing staff to work tirelessly to achieve them
- Completed opening checklists to create pristine service areas
- Increased team productivity through ongoing motivation and implementing incentives
- Interfaced with production scheduling department to determine schedules for shift production
- Promoted Total Productive Maintenance procedures to improve availability of production line
- Worked with management team to share ideas and improve operation and improve quality of products
- Barista caffe bene
Barista
Caffe Bene
Riyadh
10.2018 - 12.2019
- Greeted and connected with every customer, recommending drinks and pastries
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
- Ordered, received and stocked supplies and retail products
- Resolved customer disputes with tact and professionalism
- Maintained highest standards of conduct and personalized customer service
- Maintained clean and organized workspaces, enabling coworkers to easily locate resources and products
- Maintained calm demeanor during high-volume periods and special events
- Received and accurately processed customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Waiter
Ibis Hotel
Coimbatore
05.2018 - 09.2018
- Seated guests quickly and coordinated timely service to minimize table wait times
- Maintained safe hygiene and food handling standards for full compliance.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Suggested additional items to customers to increase restaurant sales.
Senior Team Member
KFC Restaurants
Coimbatore
12.2016 - 03.2018
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Stayed informed of company and store updates from leadership.
Education
Bachelor of Arts - Hospitality Management & Tourism
PSG College of Arts & Science
Coimbatore 04.2018
Skills
- Customer rapport
- Product and service knowledge
- Regulatory requirements
- Customer relationship building
- Flexible and Adaptable
- Public Speaking
- Task Prioritization
- General office administration
- Outstanding customer service
- Competitor analysis
- Multilingual
- Problem-solving
- COMPUTER SKILLS:
- MS EXCEL
- MS WORD
- POWERPOINT PRESENTATION
- BASIC COMPUTER KNOWLADGE
- Troubleshooting
- Social Perceptiveness
- Team Building
Languages
Languages
Tamil
First Language
English
Proficient
C2
Hindi
Beginner
A1
Arabic
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
AssistantManager Caffe Bene
02.2021 - Current
ShiftManager
03.2020 - 01.2021
Barista
Caffe Bene
10.2018 - 12.2019
Waiter
Ibis Hotel
05.2018 - 09.2018
Senior Team Member
KFC Restaurants
12.2016 - 03.2018
Bachelor of Arts - Hospitality Management & Tourism
PSG College of Arts & Science
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