Dini Nur Aulia Rohma
Jeddah,Mecca Region
Summary
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Waitress
White Diamond Hotel
Jeddah, Mecca Region
2023.02 - Current
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Customer Service Advisor
Griya Plaza Sumedang
Sumedang
2018.10 - 2020.10
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
Education
High School Diploma - Software Engineer
Informatika Vocational Highmschool
Indonesia 2011.06 - 2014.06
Bachelor's degree - Communication Literature
Indonesian Open University
Indonesia 2014.07 -
Skills
- Reservation management
- Guest needs anticipation
- Safe serving knowledge
- Sales enquiry handling
- Sales negotiating
- Adaptive team player
- Complaint resolution
- Strong customer service orientation
Languages
English
Advanced
Arabic
Intermediate
Timeline
Waitress
White Diamond Hotel
2023.02 - Current
Customer Service Advisor
Griya Plaza Sumedang
2018.10 - 2020.10
Bachelor's degree - Communication Literature
Indonesian Open University
2014.07 -
High School Diploma - Software Engineer
Informatika Vocational Highmschool
2011.06 - 2014.06