Divine Grace Marasigan
Jeddah,Saudia City Hostess Compound
Summary
RIA Cabin Crew
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Cabin Crew Member
Saudi Arabian Airlines
Jeddah, Kingdom of Saudi Arabia
2015.03 - Current
- Provides inflight safety and excellent customer service applying Top5 Service.
Cabin Crew Member
Flynas
Jeddah, Kingdom of Saudi Arabia
2011.02 - 2014.12
- Ensured smooth running of the cabin, facilitate Skysales and sold snacks and beverages to passengers per flight.
Bilingual Customer Service Agent
West Contact Services
Makati, Philippines
2009.10 - 2011.01
- Provided customer queries regarding gift-card services such as balance, re-load, transaction disputes, transaction history and lost and stolen cards for English and Spanish clients in the US.
Bilingual Customer Service Agent
INFONXX
Makati, Philippines
2005.04 - 2009.10
- Received more than 300 calls per night as Directory Assistance Agent providing information about movie times, listings, weather reports, and real-time driving directions while maintaining an average speed of 30 seconds of Call Processing Time.
Medical Transcriptionist
Global Reach Transcription
Alabang City, Philippines
2004.04 - 2005.02
- Listened to dictated audio of doctors and transcribed patient assessments and prescribed drugs using Dvorak keyboard settings.
Education
Bachelor of Science - Computer Science
University of Perpetual Help Rizal
Las Piñas City 2000.06 - 2004.03
Skills
- 12 years of work experience as a Cabin Crew
- Customer Service Oriented
- Multi-lingual Skills
- First Aid and CPR
- Safety procedure compliance
- Interpersonal communications
- Meetings and presentations
Certification
- Certificate of Completion: Top5 YC Class Training Program Oct. 2019
- Certificate of Completion: Anna Bey Online Finishing School Feb.2023
- Afternoon Tea Etiquette - Meet and Greet with Ms. Jamila Musayeva Mandarin Oriental, Jumeirah Dubai, May 2023
Languages
English
Fluent
Spanish
Intermediate
Arabic
Beginner
Filipino
Native
American Sign Language
Intermediate
Accomplishments
- Featured in the Global Filipino Magazine based in Dubai,
- Received a commendation letter from a passenger on an LAX flight in January 2021
- Career Talk on How to be a Flight Attendant in AMA University, Manila Philippines in January 2017.
Published on January 15, 2023. Vol 3 Issue 8 Pages 20-21.
Timeline
Cabin Crew Member
Saudi Arabian Airlines
2015.03 - Current
Cabin Crew Member
Flynas
2011.02 - 2014.12
Bilingual Customer Service Agent
West Contact Services
2009.10 - 2011.01
Bilingual Customer Service Agent
INFONXX
2005.04 - 2009.10
Medical Transcriptionist
Global Reach Transcription
2004.04 - 2005.02
Bachelor of Science - Computer Science
University of Perpetual Help Rizal
2000.06 - 2004.03