Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
Divine Grace Marasigan

Divine Grace Marasigan

Jeddah,Saudia City Hostess Compound

Summary

RIA Cabin Crew

Overview

19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Cabin Crew Member

Saudi Arabian Airlines
Jeddah, Kingdom of Saudi Arabia
03.2015 - Current


  • Provides inflight safety and excellent customer service applying Top5 Service.

Cabin Crew Member

Flynas
Jeddah, Kingdom of Saudi Arabia
02.2011 - 12.2014
  • Ensured smooth running of the cabin, facilitate Skysales and sold snacks and beverages to passengers per flight.

Bilingual Customer Service Agent

West Contact Services
Makati, Philippines
10.2009 - 01.2011
  • Provided customer queries regarding gift-card services such as balance, re-load, transaction disputes, transaction history and lost and stolen cards for English and Spanish clients in the US.


Bilingual Customer Service Agent

INFONXX
Makati, Philippines
04.2005 - 10.2009


  • Received more than 300 calls per night as Directory Assistance Agent providing information about movie times, listings, weather reports, and real-time driving directions while maintaining an average speed of 30 seconds of Call Processing Time.

Medical Transcriptionist

Global Reach Transcription
Alabang City, Philippines
04.2004 - 02.2005
  • Listened to dictated audio of doctors and transcribed patient assessments and prescribed drugs using Dvorak keyboard settings.

Education

Bachelor of Science - Computer Science

University of Perpetual Help Rizal
Las Piñas City
06.2000 - 03.2004

Skills

  • 12 years of work experience as a Cabin Crew
  • Customer Service Oriented
  • Multi-lingual Skills
  • First Aid and CPR
  • Safety procedure compliance
  • Interpersonal communications
  • Meetings and presentations

Certification

  • Certificate of Completion: Top5 YC Class Training Program Oct. 2019
  • Certificate of Completion: Anna Bey Online Finishing School Feb.2023
  • Afternoon Tea Etiquette - Meet and Greet with Ms. Jamila Musayeva Mandarin Oriental, Jumeirah Dubai, May 2023

Languages

English
Fluent
Spanish
Intermediate
Arabic
Beginner
Filipino
Native
American Sign Language
Intermediate

Accomplishments

  • Featured in the Global Filipino Magazine based in Dubai,

    • Published on January 15, 2023. Vol 3 Issue 8 Pages 20-21.

  • Received a commendation letter from a passenger on an LAX flight in January 2021
  • Career Talk on How to be a Flight Attendant in AMA University, Manila Philippines in January 2017.

Timeline

Cabin Crew Member

Saudi Arabian Airlines
03.2015 - Current

Cabin Crew Member

Flynas
02.2011 - 12.2014

Bilingual Customer Service Agent

West Contact Services
10.2009 - 01.2011

Bilingual Customer Service Agent

INFONXX
04.2005 - 10.2009

Medical Transcriptionist

Global Reach Transcription
04.2004 - 02.2005

Bachelor of Science - Computer Science

University of Perpetual Help Rizal
06.2000 - 03.2004

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Divine Grace Marasigan