Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Timeline
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Divine Grace Marasigan

Divine Grace Marasigan

Jeddah,Saudia City Hostess Compound

Summary

RIA Cabin Crew

Overview

19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Cabin Crew Member

Saudi Arabian Airlines
Jeddah, Kingdom of Saudi Arabia
03.2015 - Current


  • Provides inflight safety and excellent customer service applying Top5 Service.

Cabin Crew Member

Flynas
Jeddah, Kingdom of Saudi Arabia
02.2011 - 12.2014
  • Ensured smooth running of the cabin, facilitate Skysales and sold snacks and beverages to passengers per flight.

Bilingual Customer Service Agent

West Contact Services
Makati, Philippines
10.2009 - 01.2011
  • Provided customer queries regarding gift-card services such as balance, re-load, transaction disputes, transaction history and lost and stolen cards for English and Spanish clients in the US.


Bilingual Customer Service Agent

INFONXX
Makati, Philippines
04.2005 - 10.2009


  • Received more than 300 calls per night as Directory Assistance Agent providing information about movie times, listings, weather reports, and real-time driving directions while maintaining an average speed of 30 seconds of Call Processing Time.

Medical Transcriptionist

Global Reach Transcription
Alabang City, Philippines
04.2004 - 02.2005
  • Listened to dictated audio of doctors and transcribed patient assessments and prescribed drugs using Dvorak keyboard settings.

Education

Bachelor of Science - Computer Science

University of Perpetual Help Rizal
Las Piñas City
06.2000 - 03.2004

Skills

  • 12 years of work experience as a Cabin Crew
  • Customer Service Oriented
  • Multi-lingual Skills
  • First Aid and CPR
  • Safety procedure compliance
  • Interpersonal communications
  • Meetings and presentations

Certification

  • Certificate of Completion: Top5 YC Class Training Program Oct. 2019
  • Certificate of Completion: Anna Bey Online Finishing School Feb.2023
  • Afternoon Tea Etiquette - Meet and Greet with Ms. Jamila Musayeva Mandarin Oriental, Jumeirah Dubai, May 2023

Languages

English
Fluent
Spanish
Intermediate
Arabic
Beginner
Filipino
Native
American Sign Language
Intermediate

Accomplishments

  • Featured in the Global Filipino Magazine based in Dubai,
  • Published on January 15, 2023. Vol 3 Issue 8 Pages 20-21.

  • Received a commendation letter from a passenger on an LAX flight in January 2021
  • Career Talk on How to be a Flight Attendant in AMA University, Manila Philippines in January 2017.

Timeline

Cabin Crew Member

Saudi Arabian Airlines
03.2015 - Current

Cabin Crew Member

Flynas
02.2011 - 12.2014

Bilingual Customer Service Agent

West Contact Services
10.2009 - 01.2011

Bilingual Customer Service Agent

INFONXX
04.2005 - 10.2009

Medical Transcriptionist

Global Reach Transcription
04.2004 - 02.2005

Bachelor of Science - Computer Science

University of Perpetual Help Rizal
06.2000 - 03.2004
Divine Grace Marasigan