Provides inflight safety and excellent customer service applying Top5 Service.
Cabin Crew Member
Flynas
Jeddah, Kingdom of Saudi Arabia
02.2011 - 12.2014
Ensured smooth running of the cabin, facilitate Skysales and sold snacks and beverages to passengers per flight.
Bilingual Customer Service Agent
West Contact Services
Makati, Philippines
10.2009 - 01.2011
Provided customer queries regarding gift-card services such as balance, re-load, transaction disputes, transaction history and lost and stolen cards for English and Spanish clients in the US.
Bilingual Customer Service Agent
INFONXX
Makati, Philippines
04.2005 - 10.2009
Received more than 300 calls per night as Directory Assistance Agent providing information about movie times, listings, weather reports, and real-time driving directions while maintaining an average speed of 30 seconds of Call Processing Time.
Medical Transcriptionist
Global Reach Transcription
Alabang City, Philippines
04.2004 - 02.2005
Listened to dictated audio of doctors and transcribed patient assessments and prescribed drugs using Dvorak keyboard settings.
Education
Bachelor of Science - Computer Science
University of Perpetual Help Rizal
Las Piñas City
06.2000 - 03.2004
Skills
12 years of work experience as a Cabin Crew
Customer Service Oriented
Multi-lingual Skills
First Aid and CPR
Safety procedure compliance
Interpersonal communications
Meetings and presentations
Certification
Certificate of Completion: Top5 YC Class Training Program Oct. 2019
Certificate of Completion: Anna Bey Online Finishing School Feb.2023
Afternoon Tea Etiquette - Meet and Greet with Ms. Jamila Musayeva Mandarin Oriental, Jumeirah Dubai, May 2023
Languages
English
Fluent
Spanish
Intermediate
Arabic
Beginner
Filipino
Native
American Sign Language
Intermediate
Accomplishments
Featured in the Global Filipino Magazine based in Dubai,
Published on January 15, 2023. Vol 3 Issue 8 Pages 20-21.
Received a commendation letter from a passenger on an LAX flight in January 2021
Career Talk on How to be a Flight Attendant in AMA University, Manila Philippines in January 2017.
Customer Service Agent at Indo Saudi Services (Travel) Pvt. Ltd. GSA Saudi Arabian AirlinesCustomer Service Agent at Indo Saudi Services (Travel) Pvt. Ltd. GSA Saudi Arabian Airlines