Domenica Romeo
Findon
Summary
Dynamic professional with a proven track record at Services Australia, excelling in client advocacy and problem-solving. Expert in maintaining client records and delivering exceptional customer service, leading to enhanced client satisfaction and loyalty. Skilled in both verbal and written communication, adept at navigating complex customer needs with a focus on achieving tangible outcomes.
Overview
41
41
years of professional experience
Work History
Service Officer
Services Australia - Medicare & Centrelink
10.1983 - 01.2025
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Identifying and assisting customers of broad backgrounds and cultures via front of house interactions
- Telephony skills
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service processes for increased efficiency and improved customer experience.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Counted cash drawers and deposits, checked supplies, and completed any other required opening or closing task to facilitate smooth team operations.
Remote Servicing - Backfill
Services Australia
02.2023 - 12.2024
- Temporary deployment to remote areas of the Northern Territory to provide Medicare and Centrelink services to remote communities.
- Provided exemplary customer service to high risk communities and vulnerable customers.
- Facilitate communication with external resources and agencies for customers in need.
Waitress
Marche Club
06.2020 - 02.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
TAFE SA
Regency Park, SASkills
- Cross-selling and Up-selling
- Reporting and documentation
- Written and verbal communication
- Client needs assessments
- Community outreach
- Client advocacy
- Effective customer communication
- Problem-solving
- Attention to detail
- Active listening
- Quality assurance
- Document management
- Maintaining client records
- Customer service
Languages
Italian
Native or Bilingual
Timeline
Remote Servicing - Backfill
Services Australia
02.2023 - 12.2024
Waitress
Marche Club
06.2020 - 02.2022
Service Officer
Services Australia - Medicare & Centrelink
10.1983 - 01.2025
TAFE SA
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