Donald L. Yangyang
Jeddah,Saudi Arabia
Summary
Dedicated professional with expertise in customer care, scheduling, inventory management, and quality control. Skilled in staff training, budgeting, and ensuring compliance with hospitality standards and safety regulations. Demonstrates a strong commitment to workplace communication and career professionalism while maintaining high-quality service delivery. Aims to leverage extensive skills to contribute to organisational success and operational excellence.
Overview
17
17
years of professional experience
2000
2000
years of post-secondary education
Work history
Housekeeping Manager
Radisson Blu Al Salam, Jeddah
Jeddah
12.2022 - 11.2025
- Manage daily operations including VIP rooms, public areas and amenities.
- Manage payroll process for housekeeping department.
- Train employees in various areas including proper set-up of guest rooms and suites.
- Maintain up to date information in the current status of the facility regarding cleanliness and room availability.
- Facilitate and monitor QA inspections on guest rooms.
- Practice safe work habits, wear safety protective equipment and follow the MOH standard.
- Manage operating expenses to minimize cost while still maintaining excellent guest service.
- Ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policy.
- Monitoring the staff movement through the Hotelkit Application.
- Kingdom of Saudi Arabia
Assistant Manager Housekeeping
Radisson Blu Al Salam, Jeddah
Jeddah
06.2021 - 06.2022
- Obtain list of arrival rooms for final check to ensure the cleanliness and set-up is in accordance with the Radisson Blu standard. List of vacant dirty rooms for immediate cleaning and list of prospected checkouts in order to prepare work assignments.
- Prepare and distribute room assignment through Hotelkit Application and keys to room attendant and public area attendant.
- Maintain clear and efficient communication and coordination with the front office and other department of the hotel.
- Schedules the cleaning of room carpet, upholstery and draperies as needed along with the deep cleaning project as needed.
- Inventories cleaning supplies and linen stocks to ensure adequate supplies.
- Investigate concerns regarding housekeeping service and equipment, and take corrective actions.
- Kingdom of Saudi Arabia
Departmental Trainer /Food and Beverage Department
PPM Conrad Dubai Hotels and Resorts
Dubai
02.2014 - 12.2016
- Pre shift training before the operation starts in the morning.
- Back to basic training on sequence of service every other day.
- Checking all the staff grooming and hygiene as per the hotel standard.
- Preparing the P&L report at the end of each month and keeping all the restaurant files on truck for spot checking.
- Presenting all the necessary training reports to the Training and Development Manager as per the company policies.
- Monthly reporting to the Hygiene Manager
- Dubai UAE
Waiter
Ballaro Restaurant (Italian Restaurant/ All Day Dining)
- Supervise our everyday operation specially on breakfast.
- Assisting other areas like the pool bar and the events.
- Consistently checking every aspect of the Food and Beverages areas that the SOP were executed properly.
- Getting the order of food and making recommendations.
- Punch the orders in the micros system in a very specific and accurate.
- Presenting the food with smile and with the food description and specification.
- Checking food guest satisfaction while presenting the dessert menu.
- Double checking for any extra order of food and drinks.
- Cashiering, receiving and many more
- Making all the tables and chairs are clean including floors and other operating equipment, back of the house areas and many more
- Doing other related duties and responsibilities
Guest Laundry Attendant
Park Hyatt Abu Dhabi Hotel and Villas
Abu Dhabi
10.2011 - 01.2014
- Receive telephone calls either from housekeeping coordinator, front office and guest service for any inquiry or pick-up with regards to guest laundry. Pick-up and deliver guest laundry as requested.
- Prepare final reports on monthly basis internally and from in house guest.
- Inspecting all items before dispatching and delivery.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Abu Dhabi, UAE
Office assistance
USTAY Construction and Contracting Company
Benghazi
08.2010 - 03.2011
- Oversee all aspects of general office coordination.
- Maintain confidentiality in all aspects of clients, staff and agency information.
- Answer telephones and transfer to appropriate staff member.
- Open, sort and distribute incoming correspondents, including fax and email.
- Sign for and distribute delivered packages.
- File organizational documents, records and reports.
- Arrange for the repair and maintenance of office equipment.
- Research, price and purchase office furniture, equipment and supplies.
- Benghazi, Libya
Florist/Events Concierge
Mines View Park Hotel
Baguio City
11.2008 - 08.2010
- Floral design for all kinds of occasions like birthday, weddings and conferences.
- Floral bouquet, flower centerpieces for the lobby and rooms.
- Update inventory for items available as well as preparing PO for approval.
- Always maintain things ready like flower vases and others to be ready for any unexpected request.
- Meet group coordinator/host prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards.
- Baguio City, Philippines
Education
Bachelor of Science - Business Administration
Baguio Central University
Baguio City, PhilippinesSkills
- Customer Care
- Scheduling
- Inventory Management
- Quality Control
- Staff Training
- Budgeting
- Participate in Workplace Communication
- Practiced Career Professionalism
- Hospitality Standard
- Safety Compliance
REFERENCE
Available Upon Request
Trainings& Seminars
- Certificate of Completion: Celebrity of the month with certificate: Park Hyatt Abu Dhabi Hotel and Villas, Abu Dhabi, UAE: The Golden Pine Hotel, Baguio City, Philippines
- Certificate of Appreciation: Celebrity of the month with certificate: Park Hyatt Abu Dhabi Hotel and Villas, Abu Dhabi, UAE
- Competency Certificate: Technical Education School Development Authority (TESDA) Baguio City, Philippines
- Housekeeping and Butler Services, Housekeeping Rooms Division: Pines View Hotel, Baguio City, Philippines: The Golden Pine Hotel, Baguio City, Philippines
ITS kills
Windows and Office Tools; Microsoft Word and Excel, Internet Browsing
Affiliations
- Mountaineering/ Camping
Timeline
Housekeeping Manager
Radisson Blu Al Salam, Jeddah
12.2022 - 11.2025
Assistant Manager Housekeeping
Radisson Blu Al Salam, Jeddah
06.2021 - 06.2022
Departmental Trainer /Food and Beverage Department
PPM Conrad Dubai Hotels and Resorts
02.2014 - 12.2016
Guest Laundry Attendant
Park Hyatt Abu Dhabi Hotel and Villas
10.2011 - 01.2014
Office assistance
USTAY Construction and Contracting Company
08.2010 - 03.2011
Florist/Events Concierge
Mines View Park Hotel
11.2008 - 08.2010
Waiter
Ballaro Restaurant (Italian Restaurant/ All Day Dining)
Bachelor of Science - Business Administration
Baguio Central University